Senior Manager, Benefits Administration Services

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• 5+ years in Senior Management Role required
• 5+ years in Client Management
• 5+ years in People Management
• Technical expertise and industry knowledge in Benefit Administration a Plus
• Accountable for functional, operational, and/or program management
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.

General Profile

• Provides leadership to managers and senior professional staff.
• Adapts and executes functional or departmental business plans.
• May contribute to the development of strategies.
• Makes decisions based on resource availability and functional goals.

Functional Knowledge

• Requires a comprehensive understanding of concepts within own field and knowledge of others.

Business Expertise

• Applies in-depth knowledge of own area and business expertise.

Impact

• Impacts results of a business unit, major operational segment, or companywide subfunction.
• Guided by functional business plans.

Leadership

• Provides leadership to managers and senior professional staff.
• Adapts and executes functional or departmental business plans and may contribute to the development of strategy.
• Decisions are guided by resource availability and functional objectives.

Problem Solving

• Identifies and resolves complex technical, operational, and organizational problems.

Interpersonal Skills

• Uses clear communication skills to influence others, including senior leadership.

Responsibility Statements

• Manages the overall service delivery for four or less assigned client accounts.
• Monitors service level agreements and operational dashboards to ensure service levels are met or exceeded.
• Drives teams to ensure cyclical and non-cyclical delivery operations tasks are fulfilled.
• Leads large strategic delivery operations initiatives for assigned clients to ensures success.
• Provides leadership for the management team responsible for feasibility analysis and effort estimation of ad-hoc client projects.
• Establishes and monitors controls of ongoing processes to preempt and mitigate any potential risks.
• Mobilizes a diverse group of team members to resolve executive leadership escalated cases.
• Ensures that a process is in place to avoid repetition.
• Responsible for driving highly collaborative, cross-client team synergies, backup, and succession planning.
• Provides quarterly and yearly feedback to the team and participants during assigned client reviews.
• Attends status meetings with clients to discuss delivery strategy, issues, or escalations.
• Develops quarterly expense forecast and annual expense budget for assigned client accounts.
• Performs other duties as assigned.
• Complies with all policies and standards.

The Colorado Equal Pay for Equal Work Act requires employers to disclose the following information. If the successful applicant will be required to perform work from a physical site outside Colorado, the following information may not apply. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.

For Colorado considerations only the estimated salary range is 92400k-120k

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.