Senior Manager, Biobank Operations
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission\: To deliver the cures of tomorrow to the people who need them today.
City of Hope is in search of a Senior Manager, Biobank Operations, for the Henderson Biorepository. In this role, you will use comprehensive knowledge and industry best practices to provide high-level oversight to ensure consistent high quality life cycle management of human biospecimens for research purposes. The Senior Manager will bring expertise to the management of all biorepository functions to support the day-to-day operations of the Henderson Biorepository.
As a successful candidate, you will\:
Management Oversight\:
Lead biobank budget stewardship and cost-recovery strategy to sustain and scale services.
Partner with shared resource leadership to design, launch, and refine biobanking services with clear, accurate rate-setting.
Drive strategic planning, KPI visibility, and operational resilience (including disaster preparedness) to improve performance and continuity.
Facilities Oversight\:
Ensure reliable, scalable cold-chain infrastructure and warehouse/freezer capacity that protects specimen integrity.
Oversee equipment readiness, maintenance, calibration, and expansion/automation initiatives to keep operations audit-ready and future-proof.
Personnel Oversight\:
Support personnel management across Biobank Operations, including recruitment/retention, supervision, mentorship, and performance management.
Ensure staff compliance and operational readiness by maintaining HIPAA/IRB/CITI adherence, a safe work environment, and accurate KPI/reporting, documentation, and training/safety records.
Service Oversight\:
Serve as a consultative partner to researchers, ensuring accurate, ethical specimen release and a consistently excellent customer experience.
Informatics Oversight\:
Strengthen biobank informatics (LIMS/iLab) and data QA/QC to ensure end-to-end chain-of-custody, traceability, and CAP readiness.