Senior Manager Business Change Management

About the team you are joining IATA is the trade association for the world’s airlines, representing over 320 airlines across 120 countries. Our members comprise 83% of total air traffic. IATA’s mission is to represent, lead, and serve the airline industry. IATA operates over 50 offices and 7 regional offices across the world. We are embarking on a continuous improvement and digital transformation journey. The BORA (meaning “better” in Swahili) program aims at delivering a new ERP solution for IATA that will enable Corporate Services to deliver on their fiduciary responsibilities as well as deliver more value to the business. The Senior Manager, Business Change Management leads the organizational change strategy for IATA’s ERP transformation, ensuring that people, processes, and capabilities evolve in line with the future operating model. The role oversees stakeholder engagement, communications, training, and readiness, working closely with Global Process Owners, the I D team, and Business Leaders to drive adoption and embed new ways of working across the organization. The role also acts as a key connector across business and functional stakeholders, fostering collaboration and alignment, while ensuring consistent and effective communication throughout the programme lifecycle. The role reports to the CS Transformation Lead. What your day would be like Lead the end‑to‑end Change Management strategy for the ERP transformation, ensuring business readiness, strong communication, and successful end‑user adoption across the organization. Conduct stakeholder mapping and impact assessments to understand how new processes, roles, and systems will affect different parts of the organization. Develop and execute comprehensive Change Management Plans aligned with ERP transformation goals and timelines. Apply structured change methodology to guide stakeholder engagement, impact analysis, communications, training, and readiness activities. Partner with Transformation team, GPOs, I D, and IATA business leaders to identify, assess, and manage change impacts across the organization. Build and execute communication strategies that deliver clear, consistent, and timely messaging about the ERP implementation and BORA transformation, ensuring alignment across Senior Management Management, and end‑users. Establish and manage collaboration forums, stakeholder networks, and change champion communities to promote engagement, gather feedback, resolve concerns, and reinforce adoption across the organization. Lead the design and deployment of end‑user training programs to ensure employees understand new processes, tools, and ways of working. Drive business readiness across organizational, process, role, and training areas to ensure a smooth and successful go‑live. Track readiness and adoption KPIs, monitor areas of resistance, and recommend targeted interventions to support successful adoption. Provide hands‑on support during key ERP milestones such as User Acceptance Testing (UAT), Go‑Live, and Hypercare. Partner with the BORA Transformation Lead on additional transformation, people, and project priorities as delegated.