Senior Manager, Business Operations

You will work closely with the Director of Business Operations to lead key initiatives that optimize payment processes, enhance operational efficiency, and support strategic growth. You'll be at the forefront of managing day-to-day operations, implementing scalable solutions, and collaborating across teams to ensure exceptional results. This is a unique opportunity to contribute directly to SHx's ecosystem expansion and help bridge legacy banking systems with Web3 technologies.

Responsibilities

• Serve as a high-impact extension of the CEO and executive team, leading and executing top-priority initiatives
• Scale liquidity and financial operations
• Launch go-to-market strategies
• Manage vendor transitions
• Support fundraising and investor communications
• Partner with internal teams (Product, Engineering, Compliance, Legal) and external vendors to establish robust systems for financial operations, regulatory reporting, and KYC/AML
• Balance startup speed with the rigor required in a highly scrutinized space
• Act as a thought partner to founders and senior leadership
• Own board meeting preparation and strategic offsites
• Synthesize operating plans and priorities
• Help craft and evolve the company's roadmap in alignment with its mission and market opportunities
• Create tools, documentation, and repeatable processes that reduce operational drag and scale knowledge across the team
• Leverage automation, dashboards, and AI-assisted tools to increase leverage per head

Requirements

• 7–10+ years of experience in business operations, strategy, finance, product operations, or consulting—preferably in early-stage crypto, fintech, or at top-tier consulting firms
• Prior experience supporting C-suite or acting as Chief of Staff, Business Operations lead, or Strategy Consultant with a strong track record supporting C-suite leadership and managing high-stakes, ambiguous projects
• Deep project management experience with cross-functional scope
• Exceptional communication and influence skills
• Proven adaptability and scrappiness in fast-moving, evolving environments with limited structure and competing priorities
• Background in high-growth or early-stage startup environments, ideally in companies with sub-50 to 200 employees
• Exceptional analytical skills, with the ability to synthesize data into actionable strategies
• MBA from a top-tier business school is preferred
• Authorized to work in the United States (required)

Benefits

• Health benefits
• Equity