Senior Manager, Clinic Operation

Job Responsibilities

• Lead the development and execution of strategic manpower and staffing plans across radiology modalities and programmes to ensure operational readiness, service efficiency and optimal resource utilisation.
• Provide overall leadership and oversight of patient scheduling, capacity planning and service delivery, working closely with Radiology IT, Marketing, Patient Access and other key stakeholders.
• Drive initiatives to ensure safe, efficient and seamless patient flow, while continuously enhancing patient experience and operational performance.
• Partner with the Assistant Vice President, Operations to oversee equipment servicing, preventive maintenance, regulatory requirements and licence renewals, ensuring operational continuity and compliance.
• In collaboration with the General Manager/Managing Director, lead strategic projects involving new equipment evaluation and selection, installation planning, commissioning and operational implementation.
• Work closely with radiologists, radiographers and clinical stakeholders to uphold high standards of image quality, clinical protocols, patient safety and service delivery.
• Lead process improvement, workflow redesign and operational excellence initiatives, identifying opportunities to improve productivity, service quality and overall efficiency.
• Provide leadership, guidance and direction to the radiology operations team, fostering strong collaboration, accountability and continuous improvement.
• Monitor operational performance and proactively identify service gaps, resource constraints and improvement opportunities, implementing appropriate action plans.
• Build effective relationships with internal and external stakeholders to support business growth, service expansion and organisational objectives.
• Undertake other strategic or operational responsibilities as assigned by the reporting manager.

Job Requirements

• Bachelor’s degree in Radiography, Healthcare Management, Business Administration or a related discipline.
• Relevant professional qualification or registration in radiography would be an advantage.
• Significant experience in radiology, diagnostic imaging or healthcare operations, with demonstrated experience in a managerial or leadership capacity.
• Strong knowledge of radiology operations, patient workflows, imaging modalities, equipment management and clinical service delivery.
• Proven experience in workforce planning, resource allocation and operational management within a healthcare environment.
• Strong leadership and people management skills, with the ability to develop, motivate and guide multidisciplinary teams.
• Demonstrated ability to lead process improvement, workflow optimisation and operational excellence initiatives.
• Experience in managing or supporting equipment procurement, installation, commissioning, maintenance and regulatory requirements would be advantageous.
• Strong stakeholder management and communication skills, with the ability to collaborate effectively with radiologists, radiographers, clinical teams, vendors and senior management.
• Strong analytical and problem-solving capabilities with a focus on patient safety, service quality, productivity and operational efficiency.
• Ability to manage multiple priorities and projects effectively in a fast-paced healthcare environment.
• Strategic, proactive and results-oriented, with the ability to balance operational requirements with longer-term business and service objectives.