Senior Manager, CMDB Governance & ITAM, APAC (Perm)

Responsibilities

• Direct regional CMDB governance, including operating processes, standards, procedures, service levels, and ongoing improvement, in line with enterprise and global frameworks.
• Drive the APAC rollout of ServiceNow ITAM, covering the onboarding and validation of master asset data, readiness for production, and data governance across all regional entities.
• Safeguard the accuracy, completeness, consistency, and integrity of CMDB data through controls, monitoring, certification, exception handling, and remediation.
• Define and govern configuration item relationships across infrastructure, applications, systems, services, and assets so that mapping is accurate and relationships are complete.
• Head the regional CMDB/ITAM team by mentoring analysts and overseeing vendor teams that deliver ServiceNow Asset Management projects.
• Partner with APAC branch leads, local PICs, IT/IS service owners, and cross-functional teams to meet regional needs and strengthen service delivery.
• Promote adoption of CMDB standards across APAC through awareness campaigns and training.
• Set up KPIs, KRIs, dashboards, and management reports to track data quality, operational risk, and process effectiveness.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• At least 10 years of experience in IT Asset Management, Configuration Management, or Service Management within IT infrastructure or operations.
• Practical experience running a CMDB, along with ServiceNow Discovery, Service Mapping, and the Identification and Reconciliation Engine (IRE).
• Solid understanding of Configuration Management, ITAM, governance, control frameworks, and IT infrastructure operations.
• Demonstrated success standardizing processes and controls across multiple teams or locations.
• Strong skills in analysis, root-cause investigation, process improvement, and technical writing.
• Able to convert technical data problems into operational risks, management actions, and measurable results.
• Working knowledge of IT infrastructure services and operational risk management.
  

We regret that only shortlisted candidates will be notified.

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