Senior Manager - Collections & Payment Systems

Position : Senior Manager Collections & Payment Systems

Department : IT

Total Experience : 5 - 10 years

Domain : Banking / NBFC / BFSI - Mandatory

Job Summary :

We are looking for an experienced techno-functional professional with expertise in Collections and Payment Applications, Oracle Database, SQL, Business Analysis and Application Support. The candidate should understand the end-to-end collections lifecycle, including bucket management, allocation, follow-ups, payment processing and reversals, along with technical expertise in integrations, troubleshooting and production support.

Key Responsibilities :

- Gather, analyze and document business requirements; prepare FRDs, functional specifications and impact analysis.

- Lead the design, development and enhancement of collections and payment applications.

- Support UAT execution, defect tracking and business sign-off.

- Manage API/web service integrations, payment gateways, batch jobs, schedulers and file movements.

- Troubleshoot complex application issues, perform Root Cause Analysis (RCA) and implement corrective actions.

- Coordinate deployments, release management and change implementation across DEV, UAT and PROD environments.

- Optimize code, database queries and system performance; drive automation and process improvements.

- Coordinate with business, operations, vendors and IT teams to ensure timely delivery and issue resolution.

- Manage stakeholders, mentor junior developers and ensure adherence to audit and control requirements.

Mandatory Requirements :

- Techno-functional experience in the Banking / NBFC / BFSI domain.

- Strong understanding of Collections and Payment Processes, including bucket management, allocation, follow-ups, payments and reversals.

- Hands-on experience with Oracle Database and SQL.

- Working knowledge of APIs, system integrations and batch processing.

- Strong analytical, troubleshooting, communication and stakeholder management skills.