Senior Manager, Contact Centre Enablement - Business Banking

Establish and lead the Business Banking CCaaS Run team, owning platform performance, configuration and continuous improvement. Build a new capability that connects business, technology and operations to deliver better experiences for customers and frontline teams. Shape the future of AI-enabled servicing through intelligent virtual assistants, voicebots, AI Assist and emerging contact centre capabilities. Do work that matters Be part of a team that’s passionate about helping Australian business…