Senior Manager, Delivery

Futura Systems, part of the Meridian Cooperative family of companies, builds proprietary software and database applications that help enterprise customers run and manage mission-critical operations and data. Our Implementation organization partners with those customers to bring our solutions to life—on time, at quality, and built to last.

As our Sr. Manager of Delivery, you’ll own delivery execution and capacity planning across Futura’s Implementation organization, making sure every implementation and migration lands successfully—from discovery and configuration through deployment, go-live, and transition to Product Support. Reporting to the VP Business Operations and partnering through a dotted-line relationship with other operational units, you’ll be the primary decision-maker for delivery predictability, execution quality, capacity health, and customer outcomes.

What You’ll Do

• Own delivery outcomes across all implementation and migration initiatives—delivered on time, in scope, and to quality expectations.
• Run capacity planning for the Implementation organization: build demand and capacity models, spot gaps and over-allocation early, and translate them into staffing, hiring, and ramp recommendations.
• Partner with Sales, Finance, Product Support, and the VP Business Operations to shape staffing scenarios and ramp strategies ahead of committed demand.
• Arbitrate delivery tradeoffs and prioritization decisions when demand outpaces available capacity.
• Guide and develop Operations Managers through a dotted-line relationship, setting a high bar for accountability, performance, and execution discipline.
• Keep cross-functional partners—Engineering, Configuration, Data, Training, and Product Support—aligned.
• Own delivery and capacity risk end to end, driving mitigation, recovery, and formal change management.
• Define and track the metrics that prove delivery performance and capacity health, and lead performance reviews with stakeholders.
• Build trusted relationships with enterprise customers through critical delivery phases and smooth go-lives.

What You’ll Bring

• 10+ years of experience in software implementation, delivery, or operations roles.
• 3+ years in a leadership role managing managers or senior technical teams.
• Hands-on experience building and operating capacity models, demand forecasts, and resource allocation frameworks.
• Experience with project management tools and systems such as JIRA, Salesforce, Confluence and Power BI.
• Bachelor’s degree in Information Technology, Computer Science, GIS, or a related field.
• Strong leadership, decision-making, and accountability skills, with the ability to communicate clearly to technical and non-technical audiences.
• Customer-service orientation with direct enterprise-customer experience.
• Comfort operating in a fast-paced environment with multiple, shifting priorities.

Nice to Have

• Familiarity with formal delivery or project management frameworks (e.g., PMP, Agile, SAFe, ITIL).
• Experience with capacity planning tools or resource management platforms.