Senior Manager, Delivery - Process Improvement

Company Overview:

Argano is the world’s largest global digital consultancy, exclusively connecting design and delivery for the transformation of high-performance business operations, extending our clients’ commercial agility, profitability, customer experience, and growth. Our strategic consulting, bolstered by proprietary IP, provides a comprehensive view of business operations, pinpointing areas of strength and unveiling opportunities for improvement. Argano is at the intersection of operations and technology for digital transformation

Senior Manager, Delivery - Process Improvement

Argano's Business Consulting practice partners with organizations to design, optimize, and transform how work gets done — end to end, across functions, and across the entire value chain. As a Senior Manager of Process Improvement, you will lead complex engagements that deliver measurable operational outcomes by redesigning the processes that connect strategy to execution.

This is a senior client-facing leadership role. You will own the delivery relationship with client business leaders and project sponsors, lead end-to-end process assessments and redesign initiatives, and serve as a subject matter authority across multiple functional domains — from customer order management through fulfillment, finance, procurement, HR, and operations. Your engagements will not be limited to a single function: you will be expected to see and design across the full value chain.

You will also play an active role in building Argano's practice capabilities — developing methodologies, tools, and the next generation of process improvement talent. Typical engagements span process maturity assessments, operating model redesign, integrated planning transformation, and enterprise process harmonization — across a range of industries and enterprise environments.

Engagement Leadership & Delivery

▸ Partner with Engagement and Project Managers to translate high-level plans into detailed delivery workplans and inventories of required deliverables

▸ Apply Argano's LIFT delivery methodology and incorporate key learnings from prior engagements to build approaches uniquely fitted to each client situation

▸ Establish strong working relationships with client business leaders, project sponsors, and functional stakeholders across multiple departments

▸ Lead blueprint and design sessions to develop seamless, integrated solutions that cross functional and organizational boundaries

▸ Manage delivery across one or more concurrent client engagements — maintaining quality, pace, and client confidence throughout

End-to-End Process Assessment & Design

▸ Lead current-state process discovery and documentation across multiple functional domains — mapping how work actually flows end to end, not just within individual functions

▸ Identify process fragmentation, handoff failures, redundancies, and control gaps across the full value chain — from customer demand through delivery, invoicing, and support

▸ Design future-state processes that are integrated across functions, optimized for the client's business objectives, and sized appropriately for the organization's maturity

▸ Benchmark client processes against industry best practices and reference frameworks (e.g. APQC PCF, SCOR, DCOR, or industry-specific models) to identify gaps and prioritization opportunities

▸ Facilitate cross-functional workshops that bring together stakeholders from Sales, Operations, Finance, Procurement, HR, and IT to co-design integrated solutions

▸ Develop process documentation including end-to-end process maps, SOPs, RACI frameworks, handoff protocols, and governance models

Process Improvement & Value Delivery

▸ Lead supply chain and decision analysis to identify and size improvement opportunities across planning, logistics, distribution, and fulfillment

▸ Guide statistical analysis, financial modeling, and process optimization work to quantify and build the investment case for client action

▸ Develop process improvement roadmaps with initiatives prioritized by value, effort, interdependency, and organizational readiness

▸ Design governance frameworks and operating models that sustain process improvement after the engagement concludes

▸ Leverage analytics and business intelligence tools to develop data-driven insights and performance benchmarks for clients

Cross-Functional Domain Coverage

A successful candidate brings end-to-end process expertise across multiple of the following domains — and understands how they connect:

▸ Order-to-Cash (O2C) — customer order management, fulfillment, invoicing, collections

▸ Procure-to-Pay (P2P) — sourcing, purchasing, supplier management, accounts payable

▸ Plan-to-Produce / Integrated Business Planning — S&OP, S&OE, demand planning, capacity planning, inventory management

▸ Record-to-Report (R2R) — financial close, management reporting, cost accounting, reconciliation

▸ Hire-to-Retire (H2R) — workforce planning, talent acquisition, onboarding, performance management, offboarding

▸ Supply Chain Execution — warehousing, logistics, transportation, distribution network optimization

▸ Service-to-Resolve — customer service, field service, warranty management, returns and repairs

The strongest candidates will have led cross-functional improvement initiatives that required coordinating redesign efforts across two or more of these domains simultaneously.

Practice Development & Capability Building

▸ Actively contribute to the development and refinement of Argano's Process Improvement methodologies, tools, and accelerators

▸ Lead and champion a defined set of leading-practice capabilities within the community of practice — teaching and enabling colleagues to deploy them effectively on engagements

▸ Mentor and develop junior consultants and analysts through direct project collaboration and structured coaching

Business Development

▸ Build trusted relationships with client leaders that generate expansion opportunities and long-term partnerships

▸ Contribute to proposals and business development pursuits by bringing deep process domain expertise and a track record of measurable delivery

▸ Participate in thought leadership and knowledge-sharing activities that strengthen Argano's market position

Travel

▸ Up to 50% travel to client sites, depending on project phase and engagement requirements — typically higher during discovery, blueprint, and cross-functional design workshops

Education

▸ Bachelor's degree preferred; business, operations, engineering, or finance disciplines are strong fits

▸ Advanced degree (MBA, MS in Operations, Industrial Engineering, or Supply Chain) is an advantage

▸ Relevant certifications such as APICS CPIM, CSCP, Lean Six Sigma (Green or Black Belt), or BPM Professional (CBPP) are valued

Required Experience

▸ 10+ years of experience in process improvement, management consulting, or operational leadership roles — with demonstrated scope across multiple business functions

▸ Proven ability to lead end-to-end process assessments and redesign engagements — not limited to a single function or department

▸ Experience in a Manager-level or above role within an operational organization, or equivalent experience as a process improvement or management consultant

▸ Deep knowledge and demonstrated results in at least two functional process domains (e.g. O2C, P2P, S&OP/IBP, R2R, H2R, or supply chain execution)

▸ Experience facilitating cross-functional workshops with senior stakeholders across Sales, Operations, Finance, Procurement, and/or HR

▸ Demonstrated experience leading teams of four or more people in a consulting or operational environment

▸ Strong analytical capabilities — proficiency in data analysis, process modeling, statistical analysis, and BI tools (Excel, Alteryx, Python, SQL, Tableau, Power BI, or equivalent)

▸ Ability to communicate complex, cross-functional process topics clearly to executive, operational, and technical audiences

Preferred Experience

▸ Experience supporting or working alongside enterprise technology implementations — ensuring process design drives system configuration, not the reverse (system agnostic — SAP, Oracle, Workday, Microsoft, or other platforms)

▸ Familiarity with process improvement and optimization methodologies: Lean, Six Sigma, Theory of Constraints, BPM, or equivalent

▸ Experience with process mapping and mining tools (Signavio, Celonis, Visio, Lucidchart, or equivalent)

▸ Knowledge of end-to-end process reference frameworks: APQC PCF, SCOR, DCOR, or industry-specific models

▸ Experience developing investment business cases with quantified ROI, value-at-stake, and sensitivity analysis

▸ Background working across multiple industries — manufacturing, consumer goods, retail, chemicals, life sciences, financial services, or industrial preferred

Beyond the technical qualifications, we are looking for someone who:

▸ Sees across functions — understands that process problems rarely live inside one department, and designs solutions that address the real handoff and integration failures between them

▸ Leads with credibility — earns the confidence of client executives and functional leaders through substance, preparation, and sound judgment

▸ Drives to outcomes — focused on what the client actually achieves, not just what gets documented or presented

▸ Brings structure to complexity — enters ambiguous, cross-functional environments, asks the right questions, and builds clarity where there was none

▸ Develops others — genuinely invested in making the people around them better, whether a client team, a junior consultant, or a cross-functional stakeholder group

▸ Is ready for the work — this role involves real complexity, real client pressure, and real accountability across multiple functions simultaneously. The rewards match the challenge.