Senior Manager, Digital & AI Transformation
Description
Salary: $6,000 – $7,500 per month
About the role
Reporting to the Head of Digital Solutions & IT, this role will lead the planning, delivery, adoption and lifecycle management of SCS business applications and AI-enabled solutions. The role will translate operational needs into practical digital & AI solutions, guide cross-functional teams through change, and ensure that applications are secure, integrated, compliant and aligned with SCS priorities.
This role serves as a bridge between business users, leadership, vendors and technical teams. The job holder is expected to bring innovation, initiative and delivery discipline, while engaging users effectively and applying strong business analysis and change management practices to achieve measurable adoption and service improvements.
Key responsibilities
Identify and shape responsible AI opportunities that improve service delivery, staff productivity, knowledge access and stakeholder experience.
Translate AI opportunities into clear use cases, expected outcomes, data requirements, safeguards and implementation plans.
Lead pilots and controlled rollouts of AI-enabled solutions, working with business owners to validate usefulness, accuracy, adoption and operational impact.
Support SCS AI governance by ensuring appropriate human oversight, data protection, security, transparency and vendor accountability.
Build awareness and confidence among users through demonstrations, experimentation, guidance and practical adoption support.
Lead discovery, process mapping, requirements elicitation and documentation for new systems and enhancements.
Facilitate workshops and interviews to understand user needs, pain points, business rules and future-state processes.
Lead end-to-end application and AI projects, including planning, procurement support, implementation, integration, data migration, testing, deployment and transition to support.
Manage vendors against contracts, milestones, service levels, quality standards and agreed outcomes.
Build trusted relationships with users and leaders, communicating technical matters in clear business language.
About you
Degree in Information Systems, Computer Science, Business, Engineering or a related discipline.
At least 8 years of relevant experience in enterprise applications, digital transformation, business analysis, product or programme delivery, with experience leading complex cross-functional initiatives.
Demonstrated experience delivering application implementations and managing vendors through the full solution lifecycle.
Practical experience identifying, piloting or implementing AI, automation, analytics or data-enabled solutions in an organisational setting.
Working knowledge of AI concepts, responsible AI practices, data requirements, use-case assessment and adoption considerations.
Ability to connect organisational needs with practical technology solutions and measurable outcomes.
Strong facilitation, presentation, negotiation, decision-making and problem-solving skills.
Ability to lead independently while collaborating effectively across technical and non-technical teams.