Senior Manager (Digital Delivery)
Reporting to the Deputy Director (Digital Delivery), the incumbent is responsible for the planning, implementation, and management of various digital, platform services and innovation projects for the Gallery. The Senior Manager shall lead and guide the project team to ensure successful delivery and operationality of the various Digital, Platform Services and Innovation projects for the Gallery, and include the Singapore Visual Arts Cluster (SVAC) sister organisations where relevant (e.g., Shared systems), covering the Singapore Art Museum (SAM) and the Singapore Tyler Print Institute (STPI).
This role suits a digitally fluent project leader who combines project discipline with process design, business analysis, change adoption, and emerging technology awareness. The incumbent will be expected to work with stakeholders to map workflows, redesign future-state processes, identify automation or AI-enabled improvements, and deliver measurable operational, visitor, employee, and governance outcomes.
As Project Manager, you will bridge business needs, process design, technology delivery, and change adoption - ensuring that digital initiatives improve how the Gallery works, not just deliver new systems.You will also guide cross-functional teams, identify portfolio-level improvements, and deliver solutions that improve efficiency and effectiveness. You will explore emerging technologies, including AI and workflow automation, as the Gallery’s digital maturity evolves.
RESPONSIBILITIES
Support the Deputy Director (Digital Delivery) in setting delivery standards, governance practices, and ways of working across digital and platform initiatives to ensure consistency, quality, and alignment.
Lead through influence by guiding cross-functional teams, collaboration, decision-making, and alignment with delivery, security, and governance frameworks.
Lead process discovery and redesign, including current-state mapping, pain-point analysis, future-state workflows, SOPs, and adoption planning.
Identify opportunities to simplify, standardise, automate, or improve manual and fragmented processes across Gallery divisions.
Translate business needs into clear requirements, user stories, process flows, solution options, and implementation roadmaps.
Evaluate appropriate use cases for workflow automation, low-code/no-code tools, AI-enabled productivity tools, and integration platforms.
Ensure AI-enabled or automation initiatives are assessed against cybersecurity, PDPA, data governance, responsible AI, and operational risk considerations.
Define success measures, adoption metrics, and benefits-realisation plans for key initiatives.
Support post-implementation reviews and continuous improvement cycles to ensure delivered solutions remain relevant, adopted, and effective.
Manage IT procurement to ensure vendor services are timely, cost-effective, customer-focused, and aligned with architectural, financial, and contractual needs.
Manage IT projects to ensure adherence to corporate governance and security requirements.
Create and maintain SOPs, technical, project, and related documentation to support scalable delivery, governance, and knowledge sharing.
Oversee operational support and vendor escalations for digital and platform services to ensure continuity, delegation, and effective escalation.
Engage potential solution vendors to test products, develop tender specifications, obtain budgetary estimates, and manage the process in the selection of competitive solutions.
Design and recommend optimised processes to streamline operations, increase productivity, and drive cost savings, exploring the use of automation and AI-assisted tools where appropriate.
Implement process improvement initiatives, fostering a culture of continuous improvement and consistent adoption across teams.
Monitor emerging technologies and industry trends, including AI, workflow automation, and integration platforms, and advise on their relevance to the Gallery.
Build partnerships with vendors, consultants, and stakeholders to deliver technology projects with strong performance, accountability, and long-term value.
Qualification
Diploma/Degree in Computer Science, Computer Engineering, Information Technology, or equivalent.
Minimum 5–7 years of relevant working experience.
Project management methodology, including Project Management Professional (PMP), Certified IT Project Manager (CITPM) or relevant technical skills/certification, or relevant working experience in digital implementation will be an advantage. Eg Agile, Hybrid, Waterfall delivery methods
Experience in business process mapping, workflow redesign, service design, or operating model development.
Familiarity with low-code/no-code, workflow automation, and integration platforms such as Microsoft Power Platform, Power Automate, Workato, ServiceNow, or equivalent.
Practical understanding of AI-enabled productivity tools such as Microsoft Copilot, including appropriate use cases, limitations, and governance considerations.
Ability to translate business problems into process, data, technology, and change-management requirements.
Familiarity with data protection, cybersecurity, PDPA, and responsible AI principles in enterprise technology delivery.
Ability to work with technical teams/vendors to pilot, evaluate, and scale AI-enabled solutions.
Able to work effectively with multiple internal and external stakeholders of the Gallery to ensure smooth project delivery and facilitate smooth organisational adoption.
Ability to effectively handle and manage multiple projects, working with teams and also independently.
Excellent communication and interpersonal skills, with the ability to lead and motivate a team of resources.
Knowledge of current and emerging technologies and trends in the museum and cultural sector.
Curiosity and openness to explore emerging technologies including AI, and willingness to adopt new tools and methods to enhance productivity and delivery.
Growth mindset - comfortable operating in an evolving digital environment where processes, tools, and ways of working are actively being refined.