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fa-ewjt-saasfaprod1.fa.ocs.oraclecloud.com/CX

Senior Manager

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Translate business objectives into scalable AI agent solutions on Vertex AI Agent Builder. Elicit and document stakeholder requirements, define agent goals and playbook instructions, configure data grounding with Vertex AI Search and custom datastores, establish evaluation metrics and A/B testing protocols, coordinate integrations via Integration Connectors and API Hub, and lead user acceptance testing and change management to drive measurable business outcomes.Required experience in understanding and managing Requirements Gathering, Vertex AI based solutions, Agent Based Worflows, Playbooks, Data Grounding, KPI, Data Analytics, Data Visualization, Google Cloud, Reporting, Workflow Design, Model Evaluation, Stakeholder Management, Data Science, A/B Testing, UAT, Process Automation.Define agent goals, workflows, and playbooks aligned with business objectives.Collaborate with stakeholders to document processes and translate needs into technical specifications.Evaluate agent performance using data analytics, KPIs, and A/B testing.Leverage data science and visualization tools to generate actionable business insights.Support user acceptance testing (UAT) and process automation initiatives.Prepare reports and presentations to communicate findings and recommendations.Ensure solutions are scalable, measurable, and aligned with organizational strategy.

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