Senior Manager - Facilities Management
Description
Operations & Maintenance:
- Manage daily operations of all building systems including HVAC, electrical, plumbing, elevators, BMS, and fire safety systems.
- Ensure timely preventive and corrective maintenance of all facilities and equipment.
- Oversee housekeeping, landscaping, pest control, and waste management with a focus on premium quality and hygiene.
Resident Relations:
- Act as the single point of contact for all resident concerns and service requests.
- Ensure a prompt, courteous, and professional response to resident queries.
- Coordinate community events or premium services in alignment with the luxury living experience.
Vendor & Staff Management:
- Supervise all on-site technical and support staff (security, housekeeping, technicians).
- Manage contracts, performance, and quality of service of external vendors and AMC providers.
- Ensure all staff are trained in customer service and property-specific protocols.
Compliance & Safety:
- Ensure compliance with all statutory regulations (fire safety, environment, building codes, etc.).
- Conduct regular audits and safety drills.
- Maintain documentation for licenses, certifications, and safety records.
Financial & Budgeting:
- Prepare and manage facility budgets, service charge reconciliation, and cost control.
- Approve facility-related purchases and monitor maintenance expenses.
- Ensure efficient use of resources and sustainability practices.
Key Skills & Competencies:
- Strong leadership and team management skills.
- Excellent communication and customer service orientation.
- High attention to detail and a proactive approach.
- Technical expertise in building systems and maintenance.
- Familiarity with BMS, CAFM, and facility management software.