Senior Manager, FC Management
Posted Updated
About Coupang Japan
Coupang is one of the largest ecommerce companies in Asia and reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
We’ve launched the cross-border ecommerce team in Tokyo including multiple fulfilment models, offering two/three-day delivery to Korea and Taiwan on a wide range of selection.
We are looking for high performers to lead expansion of the Japan business. This is an exceptional opportunity to become a part of Coupang’s global ecommerce growth and create a world where our customers wonder, “How did we ever live without Coupang?”
募集職種
主な業務内容
As the senior Operational Manager for CGF, you will be the key leader responsible for the end-to-end fulfillment operations across all CGF warehouses. You will oversee all physical activities—from inbound receiving and inventory management to picking, packing, and outbound dispatch. Your mission is to ensure operational excellence, high-level efficiency, and strict adherence to SLAs, while scaling operations to handle peak season surges.
Key Responsibilities
- End-to-End Fulfillment Oversight
- Operational Execution: Lead the daily operations of all fulfillment centers, ensuring seamless execution of inbound (receiving/put-away), inventory control, and outbound (picking/packing/shipping) workflows.
- KPI Management: Own and drive key operational metrics, including Service Level Agreements (SLAs), Inventory Record Accuracy (IRA), order fulfillment rates, and on-time shipment performance.
- Resource Optimization: Strategically allocate manpower, equipment, and consumables based on volume forecasts to maximize productivity and cost-efficiency.
- Quality, Compliance, and Safety
- SOP Development: Design, implement, and continuously refine Standard Operating Procedures (SOPs) to ensure consistent, high-quality operations across all global sites.
- Incident Management: Establish rapid-response mechanisms for operational exceptions (e.g., lost/damaged packages, mis-shipments) and drive Root Cause Analysis (RCA) to prevent recurrence.
- Safety & Standards: Ensure all warehouse facilities strictly adhere to 5S methodology and local workplace health and safety regulations.
- Vendor & Stakeholder Management
- 3PL Performance: Conduct regular audits and performance reviews of third-party logistics (3PL) partners to ensure they meet the company’s stringent quality requirements.
- Cost Control: Monitor and optimize operational expenses, identifying opportunities to reduce Cost Per Unit (CPU) through process improvements and lean management.
- Digital Transformation & Innovation
- System Proficiency: Leverage WMS (Warehouse Management System) and data dashboards to perform real-time monitoring and predictive analysis.
応募資格
基本資格
- Experience: 5+ years of experience in warehouse management, with at least 3 years in a leadership role within large-scale e-commerce fulfillment (e.g., Amazon FBA, JD Logistics, or equivalent).
- Proven Track Record: Experience managing peak season operations (e.g., 11.11, Black Friday) with high-pressure, high-volume requirements.
- Technical Expertise: Strong proficiency in WMS/TMS logic, lean manufacturing principles, and Six Sigma methodology.
- Data-Driven: Ability to translate complex data into actionable operational insights.
- Soft Skills: Exceptional leadership and cross-functional communication skills; ability to influence stakeholders and manage remote teams.
- Language: Japanese. Fluency in both Japanese and English, or Korean/Chinses is better for global collaboration.
採用プロセス
書類選考 → 電話／Zoom面接 → オンサイト（またはオンライン）面接 → 内定
※職種や状況により、プロセスが変更される場合があります。
※面接日程や結果は、応募時にご提出いただいたメールアドレス宛にご連絡いたします。
勤務条件
- 雇用形態：正社員
留意事項
- 本求人は、募集枠が充足された場合、掲載終了日より前に募集を終了する可能性があります。
- 応募プロセスにおいて虚偽の情報が提出された場合、Coupangは採用内定を取り消す権利を有します。
- 法令に基づき、雇用保護の対象となる方（例：退役軍人給付受給者、障がい者等）には、優先的な選考を行う場合があります。
- 入社時または入社後の業務内容・職位は、候補者の経験や事業上の必要性に応じて変更となる可能性があります。変更後の職務内容・職位については、特別な制限を設けないものとし、入社前に適切なタイミングでご案内いたします。
- 応募後の詳細は、メールまたは面接時に別途ご案内いたします。
プライバシー通知
ご応募に際してご提供いただく個人情報は、以下のプライバシーポリシーに基づき、Coupangが収集・管理いたします： https://www.coupang.jobs/jp/privacy-policy/
Skills
As published by greenhouse · 15 questions · 1 written answer
Basics
名, 姓, 電子メール, 電話, 履歴書/CV, カバーレター, 住所
Short answers (4)
- LinkedIn Profile optional
- - Name of Relative(s) 親族の氏名 : optional
- - Relationship 継柄 : optional
- - Working Org / Team 勤務先／チーム : optional
Pick from a list (10)
- Coupang Corporation or its affiliates and subsidiaries* (collectively referred to as “Coupang”) does not collect or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent.
- 1. What is your nationality?
- 1. (Required) By submitting your resume, you consent to the required collection and use, required provision, and consignment as set forth in our Privacy Policy(https://privacy.coupang.com/en/land/jobs/).
- 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent you from applying.
- 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process.
- 4. (Optional) Coupang and its affiliate or subsidiary company* will send recruitment notifications through various forms of communication, such as phone, email, and SMS, using the contact information and email address provided by you with the consent.
- 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group;
- 1. Are you currently, or have you been a government official, public servant, or employee of a public institution who may be subject to post employment or reemployment restrictions under applicable laws or regulations?
- Document Policy
- 2. Do you acknowledge and agree that where required under applicable laws or regulations: optional
Written answers (1)
- Please specify your current visa status in Japan (e.g., Engineer/Specialist in Humanities/International Services, Permanent Resident, Highly Skilled Professional, etc.)