Senior Manager – Genesys Cloud & Contact Center Transformation

We are seeking an experienced Senior Manager – Call Centre Transformation & Optimization to lead a strategic portfolio of contact centre modernization initiatives. This role will be responsible for driving the end-to-end strategy, roadmap, governance, and execution of transformational programs focused on Genesys Cloud CX, AI-enabled Agent Assist, Cresta, and broader contact centre technology modernization. The ideal candidate will have a strong combination of contact centre technology expertise…