Senior Manager - Global Business Systems
Position Summary
We are seeking a strategic and results-driven Senior Manager, Global Business Systems to lead the vision, governance, optimization, and delivery of enterprise business applications supporting global operations. This role is responsible for managing the organization's business systems portfolio, including Microsoft Dynamics 365 ERP, CRM, HRIS, and other enterprise applications.
The Senior Manager will partner closely with business and technology leaders to align systems strategy with organizational goals, drive digital transformation initiatives, improve operational efficiency, and ensure the effective delivery of business technology solutions worldwide.
Key Responsibilities
Develop and execute the global business systems strategy and roadmap for the company’s core applications globally.
Lead a team of business systems analysts, architects, administrators, and technical leads.
Partner with executive and business leaders to identify technology opportunities and process improvements.
Oversee the implementation, enhancement, integration, and support of enterprise applications.
Manage global business systems projects, priorities, budgets, and resources.
Establish governance, standards, and best practices for enterprise systems.
Drive adoption of automation, analytics, AI, and digital transformation initiatives.
Ensure system reliability, scalability, security, and compliance.
Manage relationships with software vendors, implementation partners, and service providers.
Develop KPIs and performance metrics to measure business value and operational effectiveness.
Lead change management, communication, and user adoption efforts for strategic initiatives.
Qualifications
Bachelor’s degree in information systems, Computer Science, Business Administration, Engineering, or related field.
8+ years of progressive experience supporting enterprise business applications.
5+ years of leadership experience managing teams, programs, or business technology functions.
Experience leading global or multi-regional business systems environments.
Strong understanding of ERP, CRM, and HRIS enterprise platforms.
Preferred Qualifications
Bachelor’s degree or Master’s Degree in (MBA, Information Systems, Technology Management, or related field).
Microsoft Dynamics 365, PMP, ITIL, Agile, Scrum, or Change Management certification.
Experience leading digital transformation and enterprise modernization initiatives
Key Skills
Enterprise Applications & Business Systems
Microsoft Dynamics 365 / ERP / CRM / HRIS Platforms
Business Process Optimization
IT Business Partnership
Program & Portfolio Management
Digital Transformation
Data & Analytics Strategy
AI & Automation Enablement
Vendor & Contract Management
Financial & Budget Management
Change Management
Cross-Functional Leadership
Executive Communication
Strategic Planning
Decision-Making Authority
Establishes priorities and roadmaps for enterprise business systems.
Approves business system enhancements, integrations, and technology solutions.
Makes resource allocation and staffing decisions within approved budgets.
Determines governance standards, support models, and operational processes.
Recommends enterprise application investments and modernization strategies.
Influences business process transformation and digital innovation initiatives.
Escalates significant financial, security, compliance, or enterprise architecture risks as appropriate.
Serves as the primary leader and decision-maker for the organization's global business systems portfolio.
Why Join Us?
This leadership role offers the opportunity to shape the future of enterprise technology by driving global business systems strategy, enabling digital transformation, and delivering technology solutions that improve productivity, collaboration, and business performance across the organization.
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