Senior Manager, GTM Strategy and Operations

The Senior Manager, GTM Strategy and Operations, is a high-impact, mission-critical role. Reporting to the CRO, Accounts, you will act as a force multiplier and trusted advisor, architecting and executing operational strategies and initiatives that will impact Navan’s global customer base and account management teams.

You will be trusted with high-stakes initiatives, confidential projects, and executive-level communications shaping the future of Navan’s customer operations. This role is built for a strategic thinker who can seamlessly navigate multiple altitudes – moving from high level executive narratives to deep dive data analysis – all focused on delivering value to clients, and maximizing revenue for Navan.

What You’ll Do:

1. Provide Executive Air Coverage: Autonomously lead large-scale cross-functional projects on behalf of the CRO, Accounts, managing alignment across teams to unblock organizational bottlenecks
2. Architect Value Engineering Frameworks: Develop, scale, and evolve a structured approach toward conducting business value assessments, enabling and working alongside front-line AMs to methodically prove ROI to our most complex clients.
3. Client and Stakeholder Engagement: Engage directly with clients and internal stakeholders to understand, measure and track critical client value drivers and related competitive/industry benchmarks.
4. Launch Scalable Service Offerings: Partner with post-sales leadership to design and launch new value-added delivery and professional services offerings that unlock fresh revenue streams
5. Drive Account Health and Stabilization: Refine existing client engagement methodologies - such as the way we assess client risk, and our process for implementation and change management.
6. Synthesize Executive Insights: Help shape the business intelligence and voice of the client feedback loop - synthesizing complex dashboards, KPIs, and qualitative feedback to provide clear recommendations on shaping the customer journey and maximizing Net Revenue Retention.

What We’re Looking For:

• 5+ years of experience in top tier Management Consulting, Investment Banking, Corporate Strategy, high-growth tech, or a similar capacity.
• Highly proficient in applying AI to amplify daily output and strategic planning, with an established habit of continuous professional development to stay ahead of the AI technology curve.
• Proven hands-on partnership with C-suite/CXO leaders in high-ownership organizations.
• Demonstrated ability to synthesize business, financial, and operational information into actionable insights.
• Mastery of project management, organizational alignment, and driving cross-functional outcomes.
• Strong analytical skills, experience with leading SaaS tools (Salesforce, ThoughtSpot etc.) would be a plus
• Proven ability to thrive in highly ambiguous environments, with a track record of building structure and clarity where daily priorities are fluid and no two days look the same. A self-starter mentality.