Senior Manager, Healthcare Payer
Are you ready to make an impact?
West Monroe is seeking a Senior Manager to join our Healthcare Practice team. Our team partners with health plans and dental plans to uncover opportunities, develop clear roadmaps, and deliver measurable improvements in outcomes. As a Senior Manager, you will serve as a trusted client service leader responsible for leading large, complex transformation engagements, growing strategic client relationships, originating new business opportunities, and developing high-performing consulting teams. You will play a pivotal role in shaping client strategy, expanding our healthcare practice, and mentoring the next generation of leaders at West Monroe.
Responsibilities
Client Delivery
- Lead large, complex healthcare transformation engagements, overseeing scope, budget, staffing, profitability, delivery quality, and overall engagement performance
- Serve as a trusted advisor to executive client stakeholders, helping organizations solve complex operational, technology, and business challenges
- Develop strategic transformation roadmaps and guide clients through organizational, process, and technology change initiatives
- Lead multidisciplinary consulting teams across multiple concurrent engagements while ensuring exceptional client outcomes and delivery excellence
- Oversee engagement governance, executive communications, and steering committee meetings while proactively managing risks and resolving complex delivery challenges
- Apply deep healthcare industry expertise to help clients improve performance, accelerate transformation, and deliver measurable business value
- Ensure compliance with quality assurance, legal, and risk management standards across all engagements
- Leverage AI tools to improve delivery quality, accelerate project execution, and create greater value for clients
Client Relationship & Business Development
- Serve as the primary relationship leader for strategic healthcare clients, identifying opportunities to deepen partnerships and expand West Monroe's impact
- Originate new business opportunities within existing accounts while supporting growth into new client organizations
- Lead pursuit strategy, proposal development, executive presentations, and contract negotiations for new work, change orders, and engagement extensions
- Build long-term executive relationships that position West Monroe as a trusted advisor across the healthcare ecosystem
- Represent West Monroe through industry events, conferences, networking, and thought leadership activities
Practice Leadership
- Mentor, coach, and develop consultants, managers, and emerging leaders while serving as a Career Advisor
- Lead recruiting efforts and help attract, interview, and retain top consulting talent
- Develop new healthcare offerings, reusable assets, methodologies, and delivery frameworks that strengthen practice capabilities
- Drive continuous improvement across the Healthcare Practice by identifying new service offerings and innovative delivery approaches
- Foster an inclusive, collaborative culture through active participation in practice initiatives, leadership activities, and community-building efforts
Qualifications
- Bachelor's degree or equivalent experience required; advanced degree (MBA, MHA, MPH, or similar) preferred
- 8+ years of consulting experience working directly with healthcare clients, including experience leading large, complex client engagements
- Deep understanding of healthcare payer and/or dental plan operations, strategy, and transformation
- Demonstrated success leading enterprise transformation initiatives involving organizational transformation, operating model redesign, process improvement, technology implementation, or product development
- Proven experience managing engagement financials, staffing, profitability, and delivery across multiple concurrent engagements
- Experience serving as a trusted advisor to executive and C-suite client stakeholders
- Demonstrated success originating new business, expanding existing client accounts, and leading pursuit activities
- Experience developing consulting offerings, methodologies, and reusable assets
- Strong people leadership experience, including coaching, career development, performance management, and team building
- Exceptional executive communication, presentation, and relationship management skills
- Strong strategic thinking, problem-solving, and organizational skills
- Ability to travel to client sites (30–50%)
- A commitment to inclusion and diversity, and openness to new ideas and perspectives
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
Other consultancies talk at you.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit . If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.
Please review our current policy regarding use of generative artificial intelligence during the application process.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.