Senior Manager, iCIMB MSC - Singapore Operations (Payment Operations) MY

Job Purpose:

• Lead and manage day to day operations of Remittance Department to ensure effective, successful, accurate and timely execution of payments.
• Implements effective controls to ensure full compliance to all regulatory laws & regulations as well as Group’s overall guidelines & procedures.
• Strategically oversee and responsible for successful execution and completion of transformation programme.

Key Responsibilities

Strategy and Planning

• Plan and manage payment team to ensure accurate and prompt daily processing in accordance with all relevant MAS and Group policies and guidelines.
• Recommend changes to improve operational efficiency, control and security.
• Identifies key objectives, financial and other performance measures for the department
• Identifies, allocates and organises resource requirements, including people development requirements
• Business Performance and Management
• Role model and drive acitivities to encourage and build desired organisational culture, values and reputation in the Group markets and with all staff, customers and regulatory/official bodies
• Ensure procedures are available, up to date, understood and applied by team members
• Continuous review of processes to ensure delivery of high-quality services to customers and meeting the KPIs set while maintaining operational risk to an acceptable level.
• Optimise use of resources to achieve high productivity and optimal performance level.
• Any other responsibilities / task as assigned by management from time to time

People Management

• Develops teams of payment specialists to identify potential candidates
• Ensure ongoing training and development of staff on operating procedure.
• Display exemplary conduct and live by the Group’s values.
• Take personal responsibility for embedding the highest standard of ethics, including regulatory and business conduct across Group.
• Supervise, guide, appraise, counsel and motivate staff to seek performance improvement
• Create a harmoniuos work environement
• Enhance discipline of staff
• Demonstrate strong teamwork with internal and external team member.
• Plan and manage the use of resources during resources crisis due to MC and EL
• Motivate, coach and develop staff in order to maximize operational efficienc

Regulatory Compliance

• Ensures compliance with regulatory requirements, Group policies & procedures, client mandates, guidelines market conventions, and the Department’s policies and procedures globally
• Manage and mitigate financial/reputational risk by ensuring appropriate controls are developed and maintained in compliance with regulatory requirements or company policies.
• Manage and mitigate financial/reputational risk by escalating potential issue immediately
• Responsible to escalate any Money Laundering and Suspicious Transactions in relation to inward and outward remittance payments

Risk Management

• Proactively monitors and manage operational within the Business Units, system/channel risk (with operational control) of the products and actively highlight any potential and actual breakdown of controls
• Responsible for the identification, escalation, management and mitigations of all aspects of risk in accordance with all relevant product
• Establishe Business Key Risk Indicators to proactively identificial thematic and emerging risk
• Actively managing and monitoring performance against defined Key Risk and Performance indicators
• Ensure controls are efficiently and effectively exercised in order to prevent frauds and losses

Sustainability Development

• Optimises business operations and resources, creating efficient processes, reduce costs and strengthens Group brand.