Senior Manager - MFI Service & Operations
Posted Updated
Job Summary
This position is open with Bajaj Finance ltd.
Responsibilities - Own and deliver automated Business Compliance reporting dashboards for MFI and Gold businesses with high accuracy and timeliness
- Build and optimize SQL-based data pipelines and logic to support scalable analytics and reporting needs
- Design and implement Regulatory and Non-Regulatory KPI frameworks, enabling standardized performance and compliance tracking
- Drive end-to-end automation of calling workflows, including trigger-based case identification, prioritization, allocation, and disposition tracking
- Develop AI-driven monitoring solutions for real-time KPI tracking and proactive risk identification
- Create and enhance SFDC dashboards and reports to enable actionable insights for business stakeholders
- Collaborate with cross-functional teams to translate business requirements into data and automation solutions
- Continuously improve data quality, process efficiency, and automation coverage across compliance analytics
- Strong SQL and data analytics expertise
- Exposure to automation, dashboards (Power BI/Tableau/SFDC), and analytics tools
- Problem-solving mindset with high ownership and execution focus
