Senior Manager, MXDR (Managed Extended Detection and Response)

About the Role

We are looking for a Senior Manager to lead the team behind our Managed Extended Detection and Response (MXDR) service — the Detection & Response Account Managers who own our partners' security outcomes, and the analysts who work alerts, hunt, and respond around the clock.

This is a people leadership role first, and it owns the service. You will be the manager for the entire MXDR team, and you own SLA attainment, response quality, and what partners actually receive. Two leads sit alongside you as senior practitioners owning escalation and quality for their discipline; they are not managers, and the people work does not get delegated to them.

This role reports to the Security leader. The team is dispersed — some in office and some remote, primarily across our Denver, CO and Augusta, GA areas — running day, evening and overnight shifts with a front-of-week / back-of-week split.