Senior Manager of Claims - Security & Loss Prev

OnTrac is hiring a Senior Manager of Claims!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote - This position may be performed remotely in states where the company is authorized to employ individuals.
Compensation: The expected starting base pay range for this position is $140,000 - $175,000, with full potential base salary range over a successful candidate’s tenure in the position of $140,000 - $210,000. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors.
This position may also be eligible for bonus, commission, or other incentive compensation in accordance with the terms of the applicable plan of up to a 20% Bonus Target.
Employment Logistics:
The Senior Manager of Claims provides strategic leadership for claims operations, overseeing multiple teams and ensuring alignment with organizational objectives. This role drives operational efficiency, accuracy, and scalability through advanced analytics, audit rigor, quality management, and cross-functional alignment. The Senior Manager also leads process improvements, manages departmental resources, and contributes to strategic planning while developing a high-performing claims organization.

Unpacking the Benefits:

Employees are eligible for a comprehensive benefits package which may include:

Medical, dental, and vision insurance
Life and short- and long-term disability coverage
401(k) retirement savings plan with company match
Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
Two (2) floating holidays per year
Paid sick leave*
Six (6) paid company holidays
Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
Additional wellness and employee assistance programs

Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies.

The Must-Haves:

8+ years of relevant experience, including management experience, with a Bachelor’s degree or equivalent
Deep understanding of claims, data analytics, policies, and workflows, with awareness of adjacent functions
Strong financial literacy to manage budgets and determine team ROI
Knowledge of high-volume transaction environments and automation
​​It is the responsibility of every position to understand and adhere to the security guidelines outlined in OnTrac’s Acceptable Use policy and to conduct their activities accordingly.​

Your Mission in Motion:
A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives.

Claims strategy, forecasting & performance: Develop and lead enterprise claims strategies, including forecasting models, resource optimization, and KPI frameworks that enable scalable and efficient operations.
Process optimization & quality management: Drive continuous improvement initiatives and embed proactive quality management frameworks into core service delivery.
Procedures, systems & information flow: Plan, implement, and streamline procedures, systems, and information flow to improve efficiency, accuracy, and scalability.
Reporting, dashboards & analytics: Design and build scalable reporting tools and dashboards that improve visibility, transparency, and data-driven decision-making across claims operations.
Budget & resource management: Set and manage the departmental budget while allocating resources effectively and responsibly.
Executive insights & strategic influence: Deliver executive-level insights and recommendations that influence senior leadership, shape strategy, and improve operational performance.
Team leadership & development: Hire, manage, schedule, and develop teams, with accountability for coaching, performance evaluations, corrective action, discipline, and termination recommendations.

Paving your way to your success:

You translate organizational goals into clear, actionable plans that improve claims performance and scalability.
You lead, build, and inspire teams of professionals, providing effective coaching that strengthens performance.
You communicate effectively at all levels, tailoring your message and approach to the audience.
You establish operational objectives, policies, procedures, and work plans while delegating responsibilities effectively.
You lead the strategy and execution of major projects that affect multiple areas across the organization.

Posting Timeline:

This job posting is anticipated to remain open for at least 15 days from the date of posting

Disclosures:

*Washington state employees are eligible for up to 56 hours of paid sick leave annually.

The salary range above represents the national range for this position. The salary range may be inclusive of several career levels at OnTrac, and the actual base salary offered may vary depending on several factors including, but not limited to: Geographic location, candidate experience and qualifications, job-related skills and competencies, market alignment, and financial considerations.

Compensation decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay.

ADA Statement:

We are committed to providing equal employment opportunities to all qualified individuals. If you require reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact Human Resources.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!

OnTrac is proud to be an Equal Opportunity Employer
Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.