Senior Manager of Operations - Chicago

About Who Brew

At Who Brew, we're more than just a coffee stand - we're a community. Our energy, our kindness, and the way we treat each other and our customers is what sets us apart. Yes, great drinks and fast service matter, but it's how we make people feel that keeps them coming back.

We believe in creating a place where team members can grow, have fun, and feel like they belong. When we show up as our best selves and bring good vibes to the window, the rest takes care of itself.

We're redefining the drive-thru experience - not just with amazing drinks, but with meaningful, positive interactions. That starts with you. If you're looking for a place where culture comes first, where every day is high-energy and full of purpose, come join our crew.

Let's build something special together.

Job Overview

The Senior Manager of Operations assumes full responsibility for the operational and financial performance of multiple regions, providing strategic leadership and direct oversight to a team of Regional Managers. This role safeguards 7 Brew's culture, mission statement, and values across every assigned region, and builds the leadership bench that drives Who Brew's continued growth.

This role divides time between coaching Regional Managers in-region, conducting cross-region audits and strategic planning, and partnering with senior leadership on multi-region performance. The position reports directly to the Director of Operations. As the company continues to grow, the scope and structure of this role may evolve to reflect changing organizational needs.