SENIOR MANAGER ON DUTY

Job Title: Senior Manager on Duty
Department: Administration
FLSA Status: Exempt
Reports To: General Manager

Summary
Provides leadership and oversees the operation of all casino activities in the absence of the General Manager or other executive management and department managers, assuming oversight responsibility for the respective areas with full decision-making authority. Provides strong innovative leadership to organizational development and activities to create productive work environments and positive results. Provides motivation and promotes positive morale among casino staff. Acts a liaison with all department managers to produce the best possible service to the casino’s clientele.

Supervisory Responsibilities
This position is a working manager that oversees the Manager on Duty (MOD) in the Administration Department as well as any department manager who assumes an acting MOD position when assigned. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Leadership Job Expectations: Fostering ECM Development through Pathways to Success Program
The Gaming Enterprises are committed to the employment and advancement of Enrolled Community Members (ECMs) of the SRP-MIC. The Gaming Enterprises’ Pathways to Success Program is a comprehensive program designed to provide ECMs with quality casino work experience, educational opportunities and to prepare them to become the Gaming Enterprises’ future leaders. Pathways to Success is designed to foster the participant’s preparedness for success on the job.

A Manager level leader is expected to actively support ECMs in their professional and academic goals through:

• Program Awareness and Communication: Maintain up-to-date knowledge of the Pathways to Success programs. Ensure all ECMs are informed about relevant opportunities.
• Mentorship and Coaching: Actively mentor ECMs, offering guidance on career pathways and facilitating connections to additional coaching resources as needed.
• Resource Allocation: Allocate time and budget to support ECMs’ participation in developmental activities, such as courses, certifications, or conferences.
• Development Planning: Collaborate with ECMs to create and regularly review individual development plans, setting measurable goals and tracking progress.
• Barrier Removal: Identify and address obstacles that may hinder ECMs’ career growth, advocating for their needs within the organization.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides leadership and oversees the operation of all casino activities in the absence of the General Manager or other executive management and the department managers, assuming overall responsibility for the respective areas with full decision-making authority.
• Provides leadership and oversees the operation for all casino gaming activities.
• Assists in the development of short and long term goals and objectives for the casino.
• Establishes and maintains satisfactory public relations.
• Responsible for the overall maintenance and cleanliness of the casino.
• Coordinates casino gaming operations activities with departments to ensure total customer satisfaction and operational efficiency.
• Maintains current information on laws and regulations affecting gaming operations.
• Ensures compliance with all federal and tribal laws and regulatory requirements.
• Understands and adheres to all Departmental Policies and Procedures Manuals.
• Enforces Gaming and Security department policies and procedures manuals, Title 31 CTR, Dealer Handbooks, Rule Books and employee job descriptions for gaming operations.
• Implements and enforces Salt River Community Gaming’s internal control standards and ensures all departmental policies and procedures are consistent with the most current internal control standards.
• Responsible for detecting & enforcing corrective action against cheating, fraud and disruptions as company policy dictates.
• Ensures MOD coverage at both casino properties making adjustments for PTO and other changes.
• Trains MODs on new laws, policies and procedures.
• Leads training schedule for Pathways candidates to the department.
• Leads monthly meetings of MODs.
• Conducts annual reviews and evaluations of all MODs.
• Dedicated to the recruitment and training of Tribal Members, consistent with the casino’s Community and Indian Preference guidelines.
• Maintains visual presence on casino floor as much as possible.
• Renders impartial decisions.
• Communicates with employees daily to be aware of situations, customers, problems, and improvements.
• Continually observes games in progress for possible irregularities in player conduct.
• Ensures the validity of jackpots following set Policies and Procedures and Standard Operation Procedures. Verifies Jackpots based on set thresholds.
• Maintains knowledge of all gaming rules and any information regarding jackpots, bonus jackpots and special events to oversee the giveaway of promotional items and awards.
• Patrols all employee lounge and restrooms to ensure safety, cleanliness, etc.
• Distributes comps to qualified players.
• Coordinates handling of security problems with security department.
• Conducts employee counseling and evaluations when necessary for either good of unacceptable behavior.
• Informs managers when a customer is dissatisfied with a decision, fully briefing managers about all problems and situations.
• Informs managers of any deviation from standard procedures.
• Takes part in any meetings or committees as directed by Senior Management.
• Monitors property, website and any guest facing area for Marketing content and assure accuracy and clarity of the message. Reports any potential issues to the appropriate Department.
• Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as PCI (Payment Card Industry) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management. Signature verification of course attendance will be required.
• Responsible for the enforcement of PCI (Payment Card Industry) Compliance regulations to protect card holder data and adhere to the standards to protect the guests’ private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI.
• Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position. This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations.
• Responsible for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.

Education and/or Experience
HS/GED required; College degree; or 10 years related casino experience with 5 years supervisory and administrative responsibilities; or equivalent combination of education and casino experience.

Computer Skills
To perform this job successfully, an individual should have excellent PC skills (candidates may be tested). Must have knowledge of MSWord, Excel and Outlook applications.

Other Qualifications
Must have thorough knowledge of Arizona State and Community regulatory policies and procedures. Strong oral and written communication skills required. Knowledge of casino rules, procedures and regulations pertaining to casino operations are required. Must have solid experience in personnel functions including supervision, evaluation and discipline. Must be able to work harmoniously with others. Must be able to handle very stressful situations with both customers and employees.

Language Skills
Must be able to read, write, speak and understand English.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this Job, the employee is regularly exposed to secondary smoke. The noise level in the work environment is usually loud.