Senior Manager, Operations

Job Summary:

The Senior Manager, Operations is responsible for managing all operational aspects of international camps and competitions for the National Team. This position reports to the Director & Coach, National Team, to provide high-level logistical support for both domestic and international travel. The Senior Manager, Operations, will develop strong working relationships with elite coaches, athletes, volunteers, and representatives from international organizations.

Essential Duties & Responsibilities:

• Develop a timeline and itineraries for each international trip.
• Research and recommend hotels for training camps and competitions, including site visits when possible.
• Negotiate all contracts for air, hotel, ground transportation, and training venues.
• Develop meal timelines, menus, rooming lists, and other logistics with hotels.
• Determine needs for ground transportation and training sites.
• Coordinate air travel arrangements in consultation with the designated travel agency.
• Establish proper uniform needs for each trip.
• Secure and pack all equipment for each trip, including palletized shipments and team bags.
• Coordinate resources with external stakeholders, including additional USA Swimming staff, United States Olympic & Paralympic Committee staff, local organizing committee staff, and contractors.
• Own GMS entries process for World Aquatics Events.
• Develop a trip handbook for all team members.
• Travel to domestic and international competitions as needed.
• Oversee and support volunteer staff, including team managers and dietitians.
• Manage all accounts payable and receivable for competitions.
• Compose post-competition surveys for staff and athletes.

Other Duties:

• Working with suit manufacturers on apparel, suits, caps, training equipment, etc.
• In coordination with the other Operations staff, coordinate travel for National Team onboarding and other domestic events as needed.

• Support other National Team Division committees as assigned.

• Other duties, as assigned.

Required Skills & Abilities:

• Ability to adapt quickly in rapidly changing environments.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills.
• Excellent time management skills.
• Strong supervisory and leadership skills.
• Excellent organizational skills and meticulous attention to detail.
• Ability to prioritize tasks and to delegate when appropriate.
• Ability to anticipate potential challenges, adapt quickly, and problem solve in a high-paced environment.
• Proficiency with Microsoft Office Suite or related software.
• Strong analytical and critical thinking abilities.
• Readily establishes credibility and maintains confidentiality at all times.

• Willingness to work weekends and occasional holidays.

Education & Experience:

• A bachelor’s degree in sports management, related field, or equivalent.
• Minimum 3 years’ experience working with elite-level athletes.
  • Experience working with National Team or National Junior team athletes preferred.
• Minimum 3 years' experience coordinating and managing sport team operations, large groups and teams, travel and logistics.
• Experience providing support and planning of international events.
  
• Experience with or understanding of National Governing Bodies structures, roles, objectives, and culture in relation to the Olympic movement and athlete relations.
• Swimming experience, coaching experience and knowledge of USA Swimming is preferred.

Physical Requirements:

• Must be able to travel, both domestically and internationally, up to 40% of the year.
• Ability to maintain proper documentation that allows for international travel is required.
• Must be able to stand for long periods of time, transport equipment up to 20 pounds and manage energy expenditure over trips that can last several weeks.
• This position works in an office setting in the USA Swimming office in Colorado Springs, CO; must be willing to relocate to Colorado Springs or the surrounding area(s).

Salary & Benefits:

• Salary range for this position is $85,000 - $95,000 annually.
• Bonus Eligibility: Based on company performance, this position may be eligible for an annual bonus target of 7.50%.
• Benefits available include:
  • Medical, dental, and vision
  • Company paid short-term and long-term disability
  • Company paid group term life and AD&D insurance
  • Paid Parental leave
  • 401(k) w/match after 1 year of service
  • Profit sharing and safe harbor contribution after 2 years of service
  • EAP
  • PTO
  • 15+ paid holidays
  • Relocation assistance

Anticipated Application Deadline: 8/7/2026