Senior Manager-Patient Experience Systems-Cullman Institute-Mount Sinai Hospital-Full Time-Days

Position Title:

Senior Manager-Patient Experience Systems-Cullman Institute-Mount Sinai Hospital-Full Time-Days

Position Summary:

The Senior Manager is responsible for overseeing staff, operations and resources within one or more departments or divisions. This individual ensures optimal results in day to day administrative, financial operations and high employee engagement. The Senior Manager ensures that the department is run according to institutional policies and any applicable regulatory requirements.

• Oversees operations within assigned department or division; uses data and fact-based problem solving techniques to improve processes and outcomes. Ensures that all operations run according to institutional and departmental policies and in accordance with any government or regulatory requirements as applicable.
• Recruits, orients, trains, coaches, counsels, mentors, disciplines, and evaluates staff in accordance with all internal policies and procedures. Communicates values, strategies, and objectives of department or division on a regular basis.
• Responsible for establishing and assigning accountabilities, delegation of tasks and responsibilities, and plans, monitors and appraises job performance.
• May develop, maintain and reconcile departmental budget with financial responsibility and oversight for department or division.
• Plans, develops, and/or maintains departmental standard operating procedures. Regularly reviews policies and procedures and makes changes, or recommends changes to superiors as necessary.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Other relevant duties as assigned

• Bachelors degree or higher preferred, or combination of appropriate administrative/managerial experience and education/training
• 7+ years of relevant, progressive administrative experience (2+ years of supervisory preferred)

Non-Bargaining Unit, 194 - Cullman Institute - MSH, Mount Sinai Hospital