Senior Manager, Price Sharpness

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Team Overview
The Price Sharpness team is responsible for ensuring Coupang price effectiveness is maintained through rigorous audit of product pricing in accordance with company policies. This team provides analytical depth to find the root cause in any pricing gaps versus policy, and works closely with the Coupang's operations team to escalate any issues and formulate sustainable process solutions. The Price Sharpness team also seeks to be a leader in audit efficiency, consistently seeking opportunities and best practices to improve audit quality and productivity. Members of the Price Sharpness team regularly apply critical thinking and domain expertise to understand and identify emerging risks that affect Coupang's price effectiveness.

What you will do?

• Lead price sharpness audits and generate reports; Including sampling of Coupang products for benchmarking against comparable market players, maintaining and upgrading audit coverage.
• Perform root cause analysis and remediation; Investigating the root cause of any failures observed during audits and working with relevant stakeholders (Pricing Ops, Product, Engineers) to fix processes.
• Coordinate price audit priorities and provide updates to functional stakeholders.
• Build and improve the SOP for team members and periodically share best practices and knowledge on audit techniques and audit observations.
• Documentation and quality control; perform internal peer reviews of audit results, and document corrective actions taken for any audit defects.
• Identify opportunities for automation and enhanced data management and partner with relevant teams to execute improvement opportunities.
• Other ad-hoc program management tasks.