Senior Manager - Pricing/Customer Success

Senior Manager - Pricing/Customer Success

P&L Responsibility:

- Create the Annual Operating Plan (AOP) to define the business targets for the year

- Drive execution of the business plan to meet AOP Targets

Revenue Ownership:

- Drive Top-Line growth through customer acquisition and upselling into existing accounts

- Set up processes for Account Management to control churn

Operations Excellence:

- Lead a team of Pricing Analyst

- Define processes and track adherence for monitoring and manual interventions

Growth Management:

- Work closely with the sales team to drive business objectives

- Provide list of potential clients to the sales team and define strategies to convert

- Support the sales team in assignment of quarterly targets

- Revenue, Account addition, Churn, CSAT & Process adherence

Cross functional coordination:

- Liaise with Product and Data Science team to drive key business agenda

- Contribute towards product improvement by suggesting feature development

Strategic Partnership:

- Ensure strategic alignment of partners with overall business goals

- Define commercial structure for business and technical support