Senior Manager, Pricing Operation
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Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery,” which offers next-day delivery for a wide selection of items at affordable prices, and “Rocket Overseas,” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Position: Senior Manager, Pricing Operations
Role Summary
The Senior Manager, Pricing Operations will lead a team responsible for operational programs, cross-functional execution, and scalable process governance that support Coupang’s business in Taiwan. This role will own program milestones, risks, dependencies, operating metrics, and root-cause analysis across complex business operations. The successful candidate will use SQL, structured problem solving, and effective English communication to turn operational issues into measurable actions and outcomes. (The scope may include price-match-adjacent programs such as competitive intelligence, competitor purchasing, mystery shopping, or seller-classification initiatives.)
What will you do?
- Lead and develop an operations team, with responsibility for work allocation, performance management, talent development, and team output.
- Drive cross-functional programs by aligning stakeholders, resolving priority conflicts, clarifying ownership, and delivering shared outcomes.
- Own operational processes and programs from definition through execution, including milestones, risks, dependencies, governance, and performance metrics.
- Build and use SQL queries to investigate operational performance, identify anomalies, test root-cause hypotheses, and support decisions.
- Translate complex operational problems into structured analyses, validated causes, actionable plans, and measurable improvements.
- (Design and operate competitive-information, mystery-shopping, competitor-purchasing, or seller-classification workflows that produce structured decision inputs.)
Basic Qualifications
- Demonstrated people-management experience with formal responsibility for team performance, work allocation, talent development, or personnel decisions.
- Demonstrated experience leading cross-functional stakeholders without relying solely on direct reporting authority.
- Business Operations, Product Operations, or Program Management experience with responsibility for processes, milestones, risks, dependencies, governance, or operating metrics.
- Demonstrated ability to structure complex problems, identify and validate root causes, and distinguish symptoms from underlying causes
- Ability to communicate effectively in spoken and written English.
Preferred Qualifications
- Experience in an e-commerce or software company.
- Hands-on experience building SQL queries.
- Experience in Product Operations, Business Operations, or Program Management.
- Evidence of end-to-end ownership for operational processes, cross-functional programs, execution governance, and measurable results.
- Experience resolving conflicts involving cross-team goals, priorities, dependencies, or accountability boundaries.
- Experience developing hypotheses, identifying data requirements, validating causes, and converting findings into operational actions.
- (Experience operating competitive-intelligence, mystery-shopping, competitor-purchasing, seller-classification, Marketplace Operations, Seller Operations, or Merchant Operations programs.)
- Pricing or retail-pricing experience is welcome but not required.
- Retail experience is welcome but not required.
Recruitment Process and Others
- Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
- Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:
Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:
Equal Opportunity
Coupang provides equal opportunities to all employees. We could not have achieved our unprecedented success without the valuable perspectives of our globally diverse teams.
Coupang provides equal opportunities to all employees. We could not have achieved our unprecedented success without the valuable perspectives of our globally diverse teams.
Skills
As published by greenhouse · 16 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (4)
- LinkedIn Profile optional
- - Name of Relative(s) / 親屬姓名: optional
- - Relationship / 關係: optional
- - Working Org / Team / 任職組織/團隊: optional
Pick from a list (12)
- Coupang Corporation or its affiliates and subsidiaries* (or collectively referred to as “Coupang”) does not collect, process or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent.
- 1. What is your nationality?
- 1. (Required) By submitting your resume, you consent to the required collection, processing, use, required provision/transfer, and consignment of personal information as set forth in our Privacy Policy (https://privacy.coupang.com/en/land/jobs/).
- 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent the year-round hiring from progressing normally or may result in the restriction of opportunities in the hiring process of companies other than the one you applied.
- 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process.
- 4. (Optional) Coupang or its affiliate or subsidiary company* will send recruitment notifications through transmission media such as phone, email, and SMS using the contact information and email address based on your consent.
- 5. (Optional) Coupang or its affiliate or subsidiary company* will conduct reference checks on you within the following scope based on your consent: Additional reference checks may be conducted on applicants who applied for a job at Coupang and passed interviews, and Coupang arranges means to conduct reference checks. Coupang may collect other personal information about you, including integrity information collected from public sources and the performance evaluation information collected from your former employer or colleagues.
- 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group;
- 1. Are you currently, or have you been a government official, public servant, or employee of a public institution who may be subject to post employment or reemployment restrictions under applicable laws or regulations?
- 2. Do you acknowledge and agree that where required under applicable laws or regulations: optional
- You have the right to inquire/access, request a copy, supplement/correct, delete, suspend the collection, processing, or use and suspend the transfer of your personal information that Coupang holds. Exercising certain rights, such as deletion of personal information, may result in the restriction of the hiring process. If you wish to exercise any of these choices, please contact our privacy representative at [candidatedataremove@coupang.com].
- Document Policy