Senior Manager, Process Excellence
Job Description
- Align process improvement initiatives with the organization’s strategic goals and objectives.
- Lead the development and implementation of long-term process improvement strategies within your line of business, aligning with company goals
- Identify and prioritize process improvement opportunities to maximize impact.
- Engage with stakeholders to understand business requirements and pain points.
- Facilitate workshops and meetings to gather insights and foster collaboration.
- Maintain strong relationships with key stakeholders to ensure ongoing support for process improvement initiatives
- Drive and lead the process improvement initiatives with internal and external stakeholders to ensure effective execution and efficiency across central operation
- Utilize data analytics tools to measure process performance and generate actionable insights.
- Monitor process metrics and KPIs to track the effectiveness of improvements.
- Report on process performance and improvement outcomes to senior management
- Subject matter expert in tools related to agent/internal users/customers
- Full understanding of full product ecosystem (internal & external facing)
- Fully own product/system E2E from ideation to rollout stage
- Plan and align overall product strategy accordingly business needs
- Host product workshops with internal stakeholders
- Participate and raise APAC product request in global roundtables
- Build & present business cases to higher management (Directors/C-level)
- Provide product & system advice to stakeholders
Qualifications
- 7+ years relevant experience working in operations strategy/excellence in logistics or tech companies.
- At least 3 years experience leading a team
- Advanced knowledge in project management tools and skills with a proven record of managing complex projects.
- Possess strong analytical thinking skills, prioritize requests based on business impact, focusing on achieving business priority.
- You have at least a Bachelor’s degree from a leading university
- You are highly passionate and proven record in increasing efficiency & creating scalable processes.
- Expert in process improvement methodologies such as Agile, Lean, Six Sigma, or Kaizen
- Strong track record of success in planning and implementation of projects.
- Have good business sense and clear potential to work beyond core areas of experience and within project team.
- You are comfortable and have the ability to achieve goals in a dynamic and high pressure, entrepreneurial environment and are capable of shaking the status quo
- Excellent English communication skills, both written and spoken.