Senior Manager, Process Intelligence - Results Delivery Office
Posted Updated
Job Summary
Role Overview
What you will do
Responsibilities
What we expect of you
Basic Qualifications
Must Have Skills
Good to Have Skills
Soft Skills
Must Have Skills
Good to Have Skills
Thrive
What you can expect of us
Join Amgen's Mission to Serve Patients
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission to serve patients living with serious illnesses drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science-based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Role Overview
Senior Manager, Business Performance - Process Intelligence - Results Delivery Office
Location: Live
What you will do
Process Intelligence is a data-driven approach to creating process transparency using advanced analytics and process mining to uncover how end-to-end processes are executed, highlighting gaps between expectation and reality.
Responsibilities
- Lead execution of Process Intelligence strategy aligned to enterprise transformation priorities
- Drive identification and realization of business value through process optimization, automation, and analytics
- Oversee delivery across multiple initiatives ensuring quality, consistency, and measurable impact
- Establish standards for process mining, process analysis, and performance measurement
- Build and scale Process Intelligence capabilities, tools, and knowledge repositories
- Define governance frameworks, KPIs, and reporting mechanisms to track value realization
- Lead, coach, and develop a team of Business Performance professionals
- Act as a trusted advisor to senior stakeholders across business and technology
- Translate complex data into actionable insights for executive decision-making
- Drive cross-functional collaboration in a global, matrixed environment
What we expect of you
Basic Qualifications
- Bachelors or Master's degree and 12+ years of experience in Business Performance, Continuous Improvement, or Project Management experience
Must Have Skills
- Process mining and analytics tools (e.g., Celonis, Signavio)
- Data visualization (e.g., Power BI, Tableau)
- Experience handling large datasets across systems
- Strong process analysis and performance optimization
- Project/program management across business and IT
Good to Have Skills
- SQL, Python or similar coding experience
- SAP ECC / S4 HANA knowledge
- AI, automation, or digital transformation experience
- Biopharmaceutical process knowledge
Soft Skills
Must Have Skills
- Strong leadership and team development
- Strategic thinking and problem solving
- Effective communication and influencing skills
- Ability to manage ambiguity and drive decisions
- Collaboration in a global, matrixed environment
Good to Have Skills
- Experience in capability hubs or shared services (AIN preferred)
- Continuous improvement mindset
- Ability to build cross-functional partnerships
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates' professional and personal growth and well-being.