Senior Manager, Product Management-Seller CRM & Digital Platforms
Role Overview
We are looking for a seasoned Senior Manager of Product Management to take full ownership of the strategic direction and end-to-end product lifecycle for our Seller CRM platform and digital ecosystem. You will lead cross-functional teams, align global stakeholders across China, the US, and India, drive measurable business outcomes, and continuously elevate the organization's product capability by coaching the PM team.
Key Responsibilities
1. Product Strategy & Roadmap Ownership
Define and own the multi-year product vision, strategy, and roadmap for the Seller CRM platform and related digital tools; ensure priorities align with global product strategy, business goals, and evolving market trends.
2. Program Leadership & Cross-Functional Execution
Lead complex cross-functional programs spanning business, design, engineering, data, and operations; manage dependencies and escalations to ensure high-quality, on-time delivery.
3. Requirements Management, ROI Analysis & Conflict Resolution
Drive structured requirements gathering; quantify business value vs. implementation cost; build cross-team priority consensus based on ROI and data insights; resolve priority conflicts with solution-oriented recommendations.
4. Data-Driven Decision Making & KPI Governance
Establish KPI / NPS frameworks; lead root-cause analysis on performance gaps; translate insights into product and process improvements that deliver measurable business value.
5. Global Stakeholder Management
Serve as the primary interface with US, India, and other global teams; align requirements, drive cross-market best-practice sharing, and co-build a unified seller management platform.
6. Vendor & Contract Management
Own vendor strategy: selection, contract negotiation, SLA governance (uptime, response time, data accuracy), performance monitoring, and compliance risk mitigation for external vendors.
7. Team Development & Mentorship
Coach and develop a high-performing team; establish product-practice standards, review PRDs, and foster a culture of ownership, data-driven thinking, and continuous improvement.
Qualifications
Experience
8+ years in product management with 3 years as a program lead; proven end-to-end ownership of scaled CRM, marketing automation, or seller/customer-facing platforms.
Strategic Acumen
Demonstrated ability to define multi-year roadmaps, conduct ROI analysis, and influence executive-level stakeholders with data-backed recommendations.
Domain Knowledge
Deep knowledge of Salesforce CRM or equivalent enterprise seller-management tools; strong cross-border e-commerce background required.
Analytical Excellence
Expert-level data sensitivity; experienced with KPI / NPS frameworks, A/B testing, and root-cause analysis; able to translate complex data into executive-level narratives.
Product Craft
Mastery of PRD writing, prototyping (Axure, Figma), and PDLC governance; deep experience in user lifecycle management, growth strategy, and precision marketing.
Leadership & Communication
Exceptional cross-cultural, cross-functional leadership; strong conflict-resolution and executive communication skills; fluent English (spoken and written).
Nice-to-Have
• Experience leading precision marketing product initiatives
• Familiarity with China data-privacy regulations (PIPL, MLPS)
• B2B product background
• Track record of launching products across multiple international markets
• Experience shipping AI-powered products is a plus
• Bachelor's degree or above in Computer Science, Engineering, Business, or a related field; Master's degree preferred