Senior Manager Production & Fleet Operations

You will lead day-to-day operations for production infrastructure across cloud, colocation, and customer environments. You will establish fleet monitoring, incident response, operational coverage, maintenance governance, repair and RMA workflows, and procedures for physical interventions. You will coordinate centralized and onsite operations, improve restoration performance, and define requirements for automation that reduces operational toil.

Responsibilities

• Own day-to-day operational health of Cerebras-managed production infrastructure
• Establish consistent operational processes across clusters, sites, and operating environments
• Maintain visibility into production state, degradation, outages, maintenance, and availability
• Establish fleet monitoring, alert response, triage, escalation, and restoration processes
• Develop 24x7 operational coverage as requirements evolve
• Establish ownership of production issues from detection through restoration
• Develop and mature the Fleet Operations and NOC capability
• Establish standards for monitoring, telemetry, alerting, dashboards, and fleet-health reporting
• Develop shift, handoff, escalation, and on-call procedures
• Ensure operators have required tooling, runbooks, procedures, and access
• Develop operator competency and training requirements with Service Ops and Enablement
• Drive standardization across geographically distributed infrastructure
• Determine when physical intervention is required and dispatch SiteOps or DC Ops activities
• Coordinate troubleshooting between centralized operations and onsite technicians
• Validate recovery and authorize return to service after physical intervention
• Establish and manage workflows for failed systems and components, including diagnosis, replacement, repair, and RMA activities
• Coordinate planned maintenance and ensure changes have validation, execution, and rollback procedures
• Identify operational activities suitable for automation and provide requirements to engineering teams

Requirements

• 8+ years of infrastructure operations, cloud operations, fleet operations, SRE, HPC operations, data center operations, or similar experience
• 3+ years leading technical operations teams
• Experience operating complex, highly available production infrastructure
• Knowledge of monitoring, telemetry, incident response, maintenance, hardware troubleshooting, and service restoration
• Experience coordinating centralized operations and onsite technical teams
• Infrastructure troubleshooting
• Operational judgment
• Process development
• Cross-functional leadership
• Communication
• Automation
• Operational-toil reduction