Senior Manager Professional Services
Position: Senior Manager Professional Services
Location: Mumbai, India
About LRN:
LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successful brands—we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.
Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.
About the role:
We are looking for a seasoned leader to head our Professional Services Project Management team. This role will be responsible for leading a team of project managers who deliver high-quality, customized content solutions for our B2B clients.
You will play a critical role in ensuring seamless execution, client satisfaction, operational efficiency, and scalability of our content customization projects.
Requirements
What you'll do:
Team Leadership & Development:
- Lead, mentor, and scale a team of project managers
- Drive performance management, coaching, and career development
- Foster a culture of accountability, ownership, and continuous improvement
Project Delivery Excellence:
- Oversee end-to-end delivery of content customization projects
- Ensure projects are delivered on time, within scope, and at high quality
- Standardize project management frameworks, tools, and best practices
Client Experience:
- Act as an escalation point for key client engagements
- Partner with Client Success / Sales teams to ensure smooth project onboarding and delivery
- Drive high client satisfaction and retention through consistent delivery excellence
Operational Efficiency & Scale:
- Identify opportunities to streamline workflows and improve productivity
- Implement automation and AI-driven solutions where possible (aligned with your broader org goals)
- Optimize resource allocation and capacity planning
Cross-functional Collaboration:
- Work closely with Content, Product, Sales, and Support teams
- Ensure alignment between client requirements and internal capabilities
- Contribute to product and service improvements based on client feedback
Metrics & Reporting:
- Define and track KPIs such as delivery timelines, utilization, margin, and CSAT
- Provide regular updates to leadership on performance and risks
- Use data to drive decision-making and continuous improvement
What we're looking for:
- 8–12+ years of experience in project/program management, preferably in Professional Services or B2B environments
- 3–5+ years of experience leading and managing teams
- Strong experience managing complex, client-facing projects
- Proven ability to drive operational efficiency and scale delivery functions
- Excellent stakeholder management and communication skills
- Experience with project management tools (e.g., Asana, Jira, Monday.com, Mavenlink, etc.)
- Experience in content, learning, or digital solutions industries
- Exposure to AI/automation in project delivery workflows
- PMP, Prince2, Agile, or similar certifications
- Experience working with global clients and distributed teams
Benefits
- Excellent medical benefits, including family plan
- Paid Time Off (PTO) plus India public holidays
- Competitive salary
LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.