Senior Manager – Program & Account Management
Senior Manager – Program, Analytics & Account Management with Retail & CPG background.
Role Overview
We are looking for a senior professional (10–15 years’ experience) to lead large-scale transformation programs, drive demand generation, and manage strategic client account within the Retail & CPG domain. The role blends delivery leadership, customer & stakeholder management. ________________________________________
Key Responsibilities
1. Program & Project Management
• Lead end-to-end delivery of complex transformation programs across Retail & CPG
• Manage multiple concurrent programs ensuring adherence to timelines, cost, and quality
• Establish strong governance frameworks (RAID, KPIs, executive reporting)
• Ensure profitable and sustainable delivery
• Drive budgeting, forecasting, and financial governance
2. Demand Generation & Management
• Drive proactive demand generation through strategic client engagement
• Identify and convert new opportunities aligned with business and digital transformation goals
• Partner with sales and solution teams to build a strong pipeline
3. Account Management
• Own and grow key strategic customer contacts
• Ensure high customer satisfaction and manage escalations
• Drive revenue growth through cross-sell and upsell initiatives supporting sales
4. Business Analysis & Consulting
• Lead requirements gathering, solution design, and business case creation
• Provide domain-driven insights across retail operations, supply chain, and CX
• Bridge business needs with technology solutions
7. Stakeholder Management
• Engage senior stakeholders (CXO / Business Heads) as a trusted advisor
• Align cross-functional teams across business, technology, and analytics
• Ensure clear and transparent communication
• Also, willing to roll up the sleeves and communicate with multiple layers of client organization to gain mindset
8. Leadership & Accountability
• Demonstrate strong ownership and accountability for delivery and business outcomes
• Lead and mentor teams to drive high performance
• Deliver executive-level communication and reporting
Required Skills & Competencies
• Communication: Strong executive presence and articulation
• Stakeholder Management: Ability to influence and manage senior stakeholders
• Program & Project Management: Expertise in handling complex, multi-track programs
• Demand Generation: Proven experience in pipeline creation and conversion
• Business Analysis: Strong analytical and problem-solving skills
• Accountability: Results-driven ownership and growth mindset
Domain Expertise
• Retail & CPG domain experience, including:
o POS, merchandising, and supply chain operations
o Inventory optimization and omnichannel initiatives
o Customer experience and loyalty programs
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Qualifications & Eligibility
• 10–15 years of relevant experience in consulting / IT services / analytics-driven roles
• Experience working in global, multi-market delivery environments
• Readiness to travel occasionally
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Preferred Attributes
• Experience in digital transformation and analytics-led initiatives
• Exposure to SAP, Salesforce, POS, and data and analytics platforms
• Strong consultative and commercial mindset
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Success Metrics (KPIs)
• Program delivery (on-time, on-budget, quality)
• Demand generation and conversion performance
• Growth and customer satisfaction