Senior Manager Program Management (2)
Please make sure to apply with your Coupang e-mail address.
Senior Manager, Program Management
What You Will Do
- Manage the end-to-end product onboarding process for the Jiku (international products) line of business in Taiwan.
- Ensure quality of catalog onboarding (images, content, titles, translations).
- Manage SLAs and operational metrics.
- Work with multiple stakeholders: Jiku business team, Jiku product team, catalog product team, and compliance stakeholders (e.g., PCO team).
- Oversee AI-assisted translation quality and prevent escalations.
- Identify problems and fix them proactively.
Basic Qualifications
- People leadership and team management.
- Operational process management.
- Stakeholder management across cross-functional teams.
- Understanding of catalog onboarding (content, images, titles, translation workflows).
- Ability to manage and collaborate with technology/product teams (though not required to be deeply technical).
Preferred Qualifications
- Experience with international product onboarding.
- Familiarity with compliance requirements for international/cross-border products.
- Experience managing AI-assisted workflows or translation quality.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
As published by greenhouse
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
- 1. (Optional) Recordings of the interview process and transcriptions of interview audio may be collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records, viii) to assess suitability for internal transfer/conversion opportunities, which may involve sharing your personal data with affiliated entities within the Coupang group. Collected personal information is retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process. For details on how your personal data is handled, please refer to the Privacy Notice (https://coupa.ng/ckJm4X). choose one