Senior Manager, Project
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Industry: IT Service
Job Summary:
The Senior Manager, Project oversees strategic and operational delivery of assigned projects, ensuring client satisfaction, financial performance, and high-performing teams. This is a client-facing role with P&L ownership and accountability for driving innovation and continuous improvement.
Main Responsibilities:
- Manage client relationships, service delivery, and governance meetings.
- Lead, coach, and develop managers and teams, fostering engagement and succession planning.
- Ensure SLA/KPI compliance, implement process improvements, and drive adoption of automation and AI tools.
- Oversee project financials, resource planning, and margin optimization.
- Collaborate with leadership on account strategy, business roadmaps, and long-term operational initiatives.
Main Requirements:
- Bachelors degree (Masters preferred)
- 5-7 years in project/operations management, including 3+ years in senior leadership.
- Strong skills in people management, client relations, and process optimization.
- English: CEFR C2; familiarity with AI/ML applications in business is a plus.