Senior Manager: Quality Assurance

Senior Manager: Quality Assurance (Level 3)

Role Overview Responsible for defining and driving the quality strategy across enterprise-grade software platforms, ensuring the delivery of robust, high-performing, and secure digital products. Operating in a complex ecosystem of mobile applications, APIs, partner integrations, and cloud/hybrid infrastructure, this role provides leadership over functional, regression, integration, and non-functional testing practices.

This role oversees the end-to-end QA lifecycle — from test planning and automation to release governance and defect tracking — while embedding shift-left practices within Agile and DevOps workflows. The Senior QA Manager leads cross-functional QA teams and ensures quality gates are met at every phase of delivery.

Key Performance Areas

Test Automation & Engineering

• Build and maintain test automation frameworks for functional, integration, regression, and performance testing.
  
• Integrate automated tests into CI/CD tools such as Azure DevOps, Jenkins, or GitHub Actions.
  
• Enforce shift-left QA practices, quality gate definitions, and cross-team collaboration.
  
• Use tools like Selenium, Appium, JMeter, Postman, Sentry, Firebase Crashlytics, and App Center.
  

Application & API Testing

• Lead testing of mobile apps and APIs.
  
• Manage test data, mocking/stubbing services, and ensure environment consistency across test cycles.
  

QA Strategy & Leadership

• Lead quality governance, define SLA/SLO-based defect handling policies, and track quality metrics.
  
• Drive testing strategy for infrastructure transitions, including platform cutovers, DR failovers, and performance scaling.
  

Cloud & Infrastructure QA

• Oversee QA in cloud-based and hybrid infrastructure environments.
  
• Manage QA across hybrid cloud infrastructures, including on-prem to Azure migrations and Disaster Recovery readiness validation.
  

Key Responsibilities

• Lead quality strategy for mobile and backend systems.
  
• Establish automated and manual testing standards, coverage, and quality KPIs.
  
• Oversee release readiness, regression testing, and post-deployment validation.
  
• Manage testing of test/DR environment parity and sanity functionality.
  
• Coordinate with DevOps to integrate automated tests into CI/CD pipelines.
  
• Mentor QA teams, define SLAs for defect resolution, and drive quality culture.
  
• Ensure traceability between requirements, test cases, and production defects.
  
• Be a key stakeholder in Go/No-Go decisions during critical migration phases.
  

Requirements

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
  
• 8+ years of experience in Quality Assurance, including 3+ years in a QA leadership role
  
• Demonstrated success managing distributed teams and complex system landscapes
  
• Advanced degrees or management certifications (e.g., PMP, Agile Leadership) are a plus
  

Technical Skills

• Testing & Automation: Selenium, JMeter, Postman, Cypress, Appium
  
• CI/CD & Test Integration: Azure DevOps, Jenkins, SonarQube, Allure, GitHub Actions
  
• Mobile & API Testing: Firebase Test Lab, App Center, Swagger/Postman
  
• Test Data & Environment Management: WireMock or custom middleware
  

Certifications (preferred, not mandatory)

• ISTQB Advanced Level or equivalent (required)
  
• Agile Testing Certification (e.g., ICP-TST) is an advantage
  

Benefits

Benefits of Working With Us

• Diverse Client Exposure across enterprise and high-growth organizations
  
• High-impact AI and data transformation projects
  
• Continuous learning and leadership development
  
• Flexible work arrangements
  
• Consulting-driven, collaborative environment
  
• Competitive compensation
  
• Strong focus on work-life balance
  
• Inclusive, merit-based culture