Senior Manager, Quality

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

• Oversee the activities of the QA department in delivering programs and initiatives that are responsive to individual, operational, and client needs.
• Assist in the strategic planning and fiscal management of the department.
• Receive QA needs instruction from clients, communicate the need to the department/s concerned, and direct the implementation of necessary programs.
• Update and send QA reports to clients, covering evaluation and audit results, as well as other quality details.
• Initiate calibration sessions with the clients to ensure consistency in the implementation of performance standards.
• Develop long-term strategy and process improvement initiatives impacting the Quality group through constant reviews and needs analysis.
• Manage and develop a team for the assigned program(s) through classroom assessments, certification, coaching, and structured consultations.
• Evaluate the performance of staff according to their respective schedules; maintains objectivity in the rating process by ensuring that ratings are supported by pertinent documents; discusses the rating with the employee for a better understanding of their performance.
• Conduct departmental meetings to keep the team updated on current issues, new incidents encountered on each training class, and client or project updates on a regular basis.
• Enforce discipline among staff; document infractions of company rules by accomplishing an Incident Report (IR) Form, as necessary; submit the IR form to the Human Resources Department (HRD) for processing.
• Perform other duties that may be assigned from time to time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!