Senior Manager, R&D Product Enablement
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As the Senior Manager, R&D Product Enablement, you will own how Axon's product knowledge reaches customers. You will lead a team of ~8 direct reports, aligned to various Axon product lines, that produces and governs the content customers rely on to understand, adopt, and get value from Axon products: release notes, help and technical documentation, localized content, and the communications that accompany product launches and updates.
You will partner closely with Product, Customer Success, Support, Professional Services, Marketing, and Training to make sure the right information gets to the right audience at the right time, at global scale and with consistent quality. You will also help shape how AI is used to create and maintain that content, making the team faster and more effective.
Key Responsibilities
Strategy and Roadmap
- Own the Product Enablement strategic plan and annual roadmap, bringing a clear point of view on where the function is headed and why
- Translate operational work (documentation, release communications, localization, AI investment) into a coherent narrative told in terms of business impact, including adoption, support deflection, and customer satisfaction
- Build and maintain relationships with senior leaders across Product and customer-facing pillars, and represent Product Enablement in strategic planning forums
- Establish prioritization frameworks that align content investment to the highest business and customer needs across product pillars
Product Documentation and Help Content
- Lead the team responsible for the Help Site, technical documentation, and product knowledge content across Axon's product portfolio
- Set quality standards, style guidelines, and standard operating procedures for content creation, review, and maintenance
- Ensure content is accurate, timely, and kept current as products evolve, in partnership with Product and Engineering
Release Communications and Governance
- Own the Release Notes process and governance, including the internal-only Release Notes Hub, so that customers and internal teams receive clear, consistent, and timely information on product changes
- Establish and run regular stakeholder communications for major product areas and launches, including quarterly updates
- Lead content and communications response for high-visibility product events and incidents, maintaining quality while managing competing stakeholder priorities
Localization
- Own the sequencing and delivery of localized content, including the Help Site, working with Axon's Localization Center of Excellence and external vendors
- Balance global market needs, budget, and release timing to deliver accurate translated content on schedule
AI-Enabled Content Operations
- Drive responsible adoption of AI tools (e.g., Claude) across content creation, review, and maintenance workflows
- Document use cases, define guardrails and best practices, and lead cross-team forums that share learning and raise AI fluency across content-producing teams
- Identify opportunities to use AI to increase throughput, consistency, and quality
People Leadership
- Directly manage a team of ~8 direct reports (technical writers, instructional designers, and/or program managers) aligned across various product lines
- Ensure each product line has clear content ownership, consistent standards, and appropriate coverage, and balance team capacity across software and non-software products as priorities shift
- Lead, coach, and develop the team, building product and role-specific expertise
- Build a deliberate delegation and ownership model so every workstream has a clear owner and the team scales without depending on any single person
- Manage performance, compensation, career development, and retention; advocate for your team with data and a clear narrative
- Onboard new team members and integrate newly acquired or transitioning teams
Cross-Functional Partnership
- Partner with Product Managers, Engineering, Customer Success, Support, Professional Services, Training, and Marketing to gather inputs, resolve blockers, and align on timelines
- Manage intake, tracking, and prioritization of content work using Jira and related tools, with clear visibility into status and risk
- Handle escalations and stakeholder concerns with tact, clarity, and accountability
Your Day-to-Day
As Senior Manager, Product Enablement, you will:
- Set priorities and review progress across documentation, release notes, localization, and communications workstreams
- Lead and coach your direct reports across multiple product lines and remove blockers so work keeps moving
- Meet regularly with Product, Customer Success, Support, and pillar leaders to align on upcoming releases and content needs
- Monitor quality, timeliness, and customer feedback metrics, and adjust the team's approach accordingly
- Communicate status, risks, and impact clearly to senior leadership
- Explore and pilot new tools, workflows, and AI use cases that improve how content is produced and delivered
This role requires strong consultative and execution skills, exceptional people leadership, and the ability to build and develop relationships across Axon.
Basic Qualifications
- Bachelor's degree or equivalent experience
- 5+ years of experience in technical documentation, product content, product communications, enablement, or program management
- 2+ years of experience as a people manager
- Experience leading a team of 8 or more direct reports, ideally spanning multiple product lines or content domains
- Proven ability to manage multiple workstreams and stakeholders simultaneously in a fast-paced, cross-functional environment
- Experience owning content or communications quality standards and governance processes
- Experience using project and work-tracking tools (e.g., Jira, Smartsheet) and ensuring on-time delivery
- Clear, concise, and effective communicator, written and verbal, including with senior stakeholders
- Demonstrated ability to partner across teams and hold others accountable to a plan
- Occasional travel may be required
Preferred Qualifications
- Experience managing technical writing or documentation teams
- Experience leading content for Saas, hardware, or software products
- Experience with localization and translation programs, including working with vendors or a Localization Center of Excellence
- Hands-on experience applying generative AI tools to content workflows
- Experience with release communications for SaaS, hardware, or software products
- Experience in a product or customer enablement function
- Experience leading teams through organizational change or transition
- Experience working with public safety customers
- Project Management Professional (PMP) certification
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit .
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at . If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Skills
As published by greenhouse · 23 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (4)
- Preferred First Name optional
- LinkedIn Profile optional
- Website optional
- What city do you currently reside in?
Pick from a list (19)
- Are you legally authorized to work in the United States for any US employer now and in the future?
- Will you now or in the future require sponsorship for employment in the United States?
- Can you provide verification of both your identity and authorization to work in the United States, to the extent required by law?
- Are you at least 18 years of age?
- Based on the below information, would you meet the requirements for a deemed export license in order to access EAR - controlled technology?
- Do you have any contractual obligations, agreements, relationships, or commitments to another person or entity that would impact, impede or interfere with your ability to join Axon?
- ACKNOWLEDGMENT OF RECEIPT AND REVIEW I acknowledge that I received a copy of Axon’s Prohibited Possessor Questionnaire (“Questionnaire”) and that I read it, understood it, and answered the questions truthfully and accurately. I understand that Axon has the maximum discretion permitted by law to interpret, administer, change, modify, or delete this Questionnaire at any time with or without notice. I understand that neither this Questionnaire nor any other communication by a recruiter, hiring manager, supervisor, manager, Axon’s People Operations, or any other Axon employee, whether oral or written, is intended in any way to create a contract of employment. I understand that Axon will keep this information secure and confidential and will not use any such information for any unlawful purpose or in any unlawful way. Finally, I again represent that all the information provided herein is truthful and accurate.
- Are you a fugitive from justice?
- Are you an alien illegally or unlawfully in the United States?
- Are you an alien who has been admitted to the United States under a nonimmigrant visa? (i.e. H-1B, TN, F1)
- Are you an unlawful user of, or addicted to, marijuana or any depressant, stimulant, narcotic drug, or any other controlled substance?
- Are you subject to a court order, including a Military Protection Order issued by a military judge or magistrate, restraining you from harassing, stalking, or threatening your child or an intimate partner or child of such partner?
- Are you under indictment or information in any court for a felony, or any other crime for which the judge could imprison you for more than one year, or are you a current member of the military who has been charged with violation(s) of the Uniform Code of Military Justice and whose charge(s) have been referred to a general court-martial?
- Federal Firearms Licensee Employee Accessor Questionnaire
- Have you ever been adjudicated as a mental defective OR have you ever been committed to a mental institution?
- Have you ever been convicted in any court of a misdemeanor crime of domestic violence, or are you or have you ever been a member of the military and been convicted of a crime that included, as an element, the use of force against a person as identified in the instructions?
- Have you ever been convicted in any court, including a military court, of a felony, or any other crime for which the judge could have imprisoned you for more than one year, even if you received a shorter sentence including probation?
- Have you ever been discharged from the Armed Forces under dishonorable conditions?
- Have you ever renounced your United States citizenship?