Senior Manager Remittance Operations

Job Title: Senior Manager Remittance Operations

Department: Operations

Job Overview

To manage and oversee the end-to-end inward and outward remittance operations of the organization, ensuring timely, accurate, secure, and compliant processing of remittance transactions. The role is responsible for operational efficiency, regulatory compliance, risk management, settlement activities, service delivery, and continuous process improvement to support business growth and customer satisfaction.

Key Responsibilities

• Manage end-to-end inward and outward remittance operations, ensuring accurate, timely, and secure transaction processing.
• Ensure compliance with AML/CFT, KYC, sanctions screening, regulatory requirements, and internal policies.
• Oversee transaction verification, settlements, reconciliations, investigations, refunds, and exception management.
• Monitor transaction volumes, SLAs, TATs, settlement accounts, and liquidity to ensure smooth operations.
• Maintain strong operational controls to mitigate fraud, processing errors, financial losses, and operational risks.
• Manage relationships with remittance partners, correspondent banks, agents, and service providers while resolving escalations.
• Lead process improvement, automation, and digitization initiatives to enhance efficiency and service quality.
• Prepare operational reports, dashboards, KPIs, and ensure timely submission of management and regulatory reporting.
• Support audits, regulatory inspections, risk management activities, and implementation of corrective actions.
• Lead, coach, and develop the Remittance Operations team while driving a culture of accountability, customer service excellence, and continuous improvement.

Experience Required

• 8-10 years of experience in Banking, Financial Services, or Remittance Operations, including exposure to inward and outward remittances.
• Minimum 4-5 years of experience in a managerial role leading remittance operations, settlements, and reconciliations.
• Proven experience in regulatory compliance, operational risk management, stakeholder management, and process improvement initiatives.

Educational Background Required

• Master's Degree and/or Banking/Financial Services certifications.

Skills & Competencies

• Strong knowledge of Inward & Outward Remittance Operations.
• Expertise in Settlement, Reconciliation, and Transaction Processing.
• Sound understanding of AML/CFT, KYC, and Regulatory Compliance requirements.
• Operational Risk Management and Internal Control implementation.
• Fraud Prevention, Investigation, and Exception Management.
• Proficiency in MIS Reporting, Data Analysis, and Performance Monitoring.
• Process Improvement, Automation, and Operational Excellence.
• Stakeholder, Partner, and Vendor Relationship Management.
• Leadership, Team Development, and People Management.
• Strong Communication, Problem-Solving, and Decision-Making Skills.

Raqami Bank is an equal opportunity employer. We welcome applications from all qualified individuals, including Persons with Disabilities (PWDs), and are committed to fostering an inclusive workplace where everyone has the opportunity to succeed.

Last date to apply: November 6, 2026