Senior Manager, SAP Application Operations
Description
Join Qiddiya Investment Company as a Senior Manager, SAP Application Operations. Provide strategic leadership for SAP Application Operations across Qiddiya, ensuring stability, scalability, compliance, and operational excellence across SAP platforms. Own the end-to-end support model, vendor governance, operational strategy, and improvement roadmap.
Key Responsibilities
- End-to-End SAP Operations Ownership: Own the full SAP operations function. Ensure platform stability, high availability, and optimized performance across environments.
- Strategic Direction & Roadmap: Define SAP operations roadmap, support model, and continuous improvement plan.
- Governance, Risk & Compliance: Own operational risk management, regulatory adherence, audits, and controls. Oversee segregation of duties governance, access design, and security posture across SAP applications.
- Vendor & Partner Management: Lead performance governance of all operations vendors under SAP operations, including service level agreements.
- Stakeholder Engagement: Serve as the key advisor to department leadership. Present operational metrics, dashboards, trends, and recommendations.
- Leadership & Organizational Development: Lead multiple managers, team members, and technical/functional streams. Define capacity plans and development programs.
- Complex Issue & Escalation Management: Own major incident and escalation management to ensure timely resolution and minimal business impact.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree preferred.
- 8+ years of experience in SAP application management or operations, with at least 3 years in a managerial role.
- Deep understanding of SAP systems' architecture, functionalities, and technologies.
- Proven experience in managing SAP application performance, incident management, and user support.
- Strong leadership and people management skills, with the ability to drive team performance and collaboration.
- Excellent communication skills, effectively engaging stakeholders at all levels.
- Experience with SAP best practices and methodologies is preferred.
- Relevant certifications in SAP or IT service management (e.g., ITIL) are a plus.
Benefits
Comprehensive benefits package.