Senior Manager, Service Delivery Austin, TX (on site)

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Senior Manager, Service Delivery (onsite Austin, TX)

Summary:

The Senior Manager, Service Delivery position is responsible for ensuring delivery of all contractual requirements for a State Medicaid fiscal agent project

Develop and maintain positive and productive client relationships, meets financial targets, acts as liaison between the business and other corporate teams, meets contractual service level agreements.

• Building the teams during implementation and ensuring all operational deliverables are high quality and submitted timely.
• Responsible for budgeting and forecast expenses
• Direct the efforts of major operational areas (call center, mail center, provider relations, PBM, etc.)
• Provide leadership for day-to-day operational delivery for onsite & remote resources, (approx. 150)

• Be the single point of contact to the customer
• Establish and maintain customer relationships
• Set a vision, strategy, and execution plan for the operation

Qualifications

Bachelor’s degree required in a related field and min 5 years general operations leadership, healthcare claims processing and Medicaid exp strongly preferred

• Direct experience organizing and implementing a new operation including operational readiness assessments
• Understanding of structured projects and how timelines and deliverables impact operations; a PMP, Lean, or similar designations/certifications a definite +
• P&C, Work Comp, and Health Plan claims experiences are transferrable
• Proficiency with Microsoft Office suite
• Excellent communications and interpersonal skills

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.