Senior Manager Service Operations and Enablement

You will establish and maintain operational readiness requirements and acceptance processes for infrastructure deployments. You will develop on-premises operations and maintenance models, define support boundaries and escalation paths, and document operational ownership. You will build role-based training, certification, competency, and knowledge-management programs. You will also assess prospective data center environments and translate engineering knowledge into repeatable procedures.

Responsibilities

• Define and maintain Ready-for-Service requirements.
• Own the operational acceptance process between Build & Deploy and production operations.
• Establish Operational Readiness Reviews for new clusters and major changes.
• Ensure monitoring, alerting, runbooks, escalation, support, spares, maintenance, and operator-readiness requirements are satisfied.
• Identify readiness gaps and drive them to closure.
• Measure technical completion-to-operational acceptance performance.
• Define scalable operations and maintenance models for customer on-premises deployments.
• Define operational boundaries and escalation paths.
• Build training, competency, and certification frameworks for infrastructure operators.
• Develop role-based curricula, practical drills, and simulations.
• Establish and maintain operational knowledge-management standards for runbooks, SOPs, procedures, and playbooks.
• Assess prospective data center environments for operational suitability.

Requirements

• 8+ years in infrastructure operations, service operations, technical enablement, customer infrastructure, production readiness, or related technical fields.
• 3+ years leading teams or significant technical programs.
• Experience operationalizing complex hardware and software infrastructure.
• Experience establishing service-transition or operational-readiness processes.
• Strong understanding of production infrastructure operations and support models.
• Experience developing technical training, competency, certification, or knowledge-management programs.
• Strong customer-facing and cross-functional communication skills.
• Ability to translate complex technical knowledge into scalable operational processes.

Benefits

• Job stability with startup vitality.
• A work culture that respects individual beliefs.