Senior Manager, ServiceNow Platform Lead
Salary: $175k - $190k p.a. + super + 10% bonus
Our client
Our client is a globally recognised organisation operating at enterprise scale across more than 60 countries. They are investing heavily in their global technology function and are creating a new leadership structure to build a world-class ServiceNow capability across Sydney, London, India and the US.
As part of this transformation, they're seeking an experienced ServiceNow Platform Leader to own the technical platform and help shape its future.
The role
This is a newly created leadership opportunity where you'll become the technical owner of a global enterprise ServiceNow platform.
Reporting directly to the Vice President of Service Transformation, you'll lead platform governance, releases, upgrades, architecture oversight and technical delivery while managing a globally distributed engineering team.
This is a true 50/50 leadership role. You'll mentor engineers, guide technical decisions and remain hands-on enough to maintain credibility while influencing the future direction of the platform.
Working closely with Product Leadership, you'll determine how work is prioritised and delivered, ensuring platform stability, governance and long-term scalability rather than simply reacting to incoming requests.
Key responsibilities
- Own the global ServiceNow platform and technical roadmap.
- Lead platform governance, upgrades, releases and change management.
- Prioritise platform work and manage engineering capacity.
- Oversee architecture, technical standards and platform performance.
- Lead and mentor a global engineering team across Sydney and India.
- Drive platform improvements and continuous optimisation.
- Partner with Product teams to deliver secure, scalable platform capabilities.
- Present platform strategy, innovation and roadmap updates to senior IT leadership.
- Ensure enterprise governance, compliance and release quality across the platform.
Skills and experience
You'll likely come from a ServiceNow Administrator, Developer or Platform Engineering background before progressing into technical leadership.
We're looking for someone who has:
- Strong hands-on ServiceNow platform expertise.
- Experience leading ServiceNow platform operations within a large enterprise.
- Release governance, change management and platform upgrade experience.
- Experience managing technical teams while remaining hands-on.
- Strong stakeholder management with the confidence to challenge priorities when required.
- ServiceNow certifications (highly regarded).
- ITIL / enterprise ITSM knowledge.
- Experience working across global teams and multiple time zones.