Senior Manager, Supplier Quality & Operations

We are seeking an experienced Senior Manager, Supplier Quality & Operations to lead Contract Manufacturer (CM) quality management and QC inspection operations across inMusic's global manufacturing network.
This role is responsible for driving CM quality performance, production readiness, quality governance, RMA and field quality improvement, and continuous improvement throughout the product lifecycle. The successful candidate will lead the Supplier Quality & Operations team while partnering closely with Product Development, Manufacturing, Supply Chain, Customer Service, and Contract Manufacturers to ensure consistent quality execution and long-term manufacturing quality improvement.

Key Responsibilities
Supplier Quality

• Lead CM quality management across all Contract Manufacturers.
• Drive production readiness from a quality perspective during pilot run and mass production.
• Lead quality issue management across production, RMA, and field quality.
• Lead CAR management, corrective action follow-up, and effectiveness verification.
• Monitor CM quality performance through KPIs, trend analysis, and performance reviews.
• Identify recurring and systemic quality issues and drive continuous improvement.
• Establish and maintain quality standards, governance, and management processes.
• Provide quality risk assessments and recommendations to management.

QC Inspection & Operations

• Lead QC inspection activities and team operations across inMusic's global manufacturing network.
• Manage internal and third-party inspection resources.
• Develop inspection strategies based on product and CM quality risks.
• Ensure effective inspection execution, reporting, and quality issue escalation.
• Drive continuous improvement of inspection effectiveness, execution consistency, and operational efficiency.

Leadership & Collaboration

• Lead, develop, and mentor the Supplier Quality & Operations team.
• Define team responsibilities, objectives, and performance expectations.
• Partner with Product Development, Manufacturing, Supply Chain, Customer Service, and Contract Manufacturers to resolve quality issues and improve manufacturing quality.
• Lead cross-functional quality improvement initiatives.
• Support management decision-making through quality analysis, risk assessment, and performance reporting.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 5+ years of experience in manufacturing quality, Contract Manufacturer (CM) quality management, or supplier quality.
• Experience managing Contract Manufacturers in a global manufacturing environment.
• Experience leading cross-functional quality improvement initiatives.
• Strong leadership, communication, stakeholder management, and problem-solving skills.

Preferred Skills and Knowledge

• Passion for music is highly valued.
• Familiarity with musical instruments, professional audio, DJ, or consumer audio products.
• Experience working with global manufacturing networks and third-party inspection organizations.