Senior Manager, Supply Chain Operations

At Thompson Creek Window Company, delivering an exceptional customer experience starts long before installation day. It takes the right materials, strong operational planning, and teams working together to get the job done right.

We are seeking an experienced Senior Manager, Supply Chain Operations to lead our warehouse operations, inventory management, procurement, and resource planning functions.

This is an opportunity for a hands-on operational leader who enjoys solving complex challenges, developing high-performing teams, and creating processes that make a measurable difference.

You'll oversee approximately 13 team members across multiple Maryland and Virginia locations, bringing together three critical areas of our business to ensure materials are available, operations run efficiently, and installation and service appointments stay on track.

What You'll Do

• Lead and Develop Teams: Oversee warehouse, procurement, and resource planning teams across multiple locations, establishing clear expectations, coaching employees, and driving accountability.

• Own Inventory Operations: Manage inventory accuracy and control across all Thompson Creek warehouse locations, including receiving, storage, cycle counts, reconciliation, and material transfers.

• Drive Warehouse Efficiency: Establish consistent processes that improve productivity, inventory accuracy, safety, and overall warehouse performance.

• Oversee Procurement: Ensure materials and supplies are purchased accurately and on time while monitoring vendor performance, delivery timelines, and purchasing efficiency.

• Manage Material Readiness: Coordinate inventory availability and material movement to support scheduled installations, service calls, and preconstruction appointments.

• Improve Resource Planning: Oversee appointment scheduling and routing to maximize crew and technician capacity while reducing delays and unnecessary rescheduling.

• Monitor Operational Performance: Establish and track key performance indicators across inventory, procurement, and resource planning to identify opportunities for improvement.

• Implement Process Improvements: Develop standardized operating procedures, strengthen internal controls, and introduce solutions that improve efficiency across teams and locations.

• Collaborate Across Departments: Partner with Customer Success, Project Management, Installation, and Service leadership to resolve challenges and support a seamless customer experience.

What You Bring

• Warehouse Leadership Experience: Minimum of 5 years of warehouse management experience, including direct responsibility for leading warehouse teams and daily operations.

• Inventory Management Expertise: Strong experience managing inventory accuracy, cycle counts, reconciliation, receiving, storage, and inventory controls.

• Logistics Experience: Experience coordinating the movement of materials between warehouses, locations, or job sites.

• Proven People Leadership: Ability to develop employees, establish performance expectations, coach team members, and build accountable, high-performing teams.

• Operational Problem-Solving: Strong analytical skills with the ability to identify inefficiencies, determine root causes, and implement effective solutions.

• Technology Skills: Proficiency in Microsoft Office, particularly Excel, for operational reporting and analysis.

• Communication and Collaboration: Ability to work effectively across departments, communicate operational priorities, and provide leadership with clear, data-driven recommendations.

• Education: Bachelor's degree in Supply Chain Management, Business, Operations, or a related field, or equivalent experience preferred.

• ERP Experience: Experience with SAP or a comparable ERP system preferred.

• Additional Experience: Background in procurement, vendor management, scheduling, routing, or capacity planning preferred.

• Industry Knowledge: Experience in construction, home improvement, manufacturing, or field service operations is a plus.

• Continuous Improvement: Familiarity with Lean, Six Sigma, or other structured process improvement methods preferred.