Senior Manager, Support Excellence

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses - spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to opera…