Senior Manager, TA Operations - Remote

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

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Position Overview

The Senior Manager, Talent Acquisition Operations & Analytics provides leadership and oversight of the teams, processes, systems, and reporting that support the Talent Acquisition function. This role directly manages two supervisors and their respective teams, ensuring operational efficiency, data accuracy, consistent processes, and a positive candidate and hiring manager experience.

Working closely with Talent Acquisition leadership, the Senior Manager supports reporting and analytics, recruiting technology, process improvements, vendor management, and strategic initiatives. The role also supports the RPO partnership through candidate lead data development and assists with departmental budgeting, billing, payments, and expense management.

The ideal candidate is a collaborative, analytical, and solutions-oriented leader who enjoys developing teams, improving processes, and using data to drive better recruiting outcomes.

Key Responsibilities

Team Leadership & Operations:
• Lead, coach, and develop two supervisors and provide oversight of their respective teams, ensuring accountability, performance, and professional growth.
• Oversee recruiting coordination activities, including interview scheduling, candidate communication, requisition and offer approvals, and new hire data processes.
• Identify opportunities to improve workflows, streamline processes, and enhance the candidate and hiring manager experience.
• Establish consistent procedures, service standards, and training to support operational excellence.

Reporting, Analytics & Technology:
• Oversee Talent Acquisition reporting and analytics, ensuring accurate, timely, and actionable recruiting data.
• Partner with the reporting team to maintain dashboards, monitor recruiting KPIs, and identify trends and opportunities for improvement.
• Support the effective use and optimization of recruiting systems, including Greenhouse, CRM platforms, and Dayforce integrations.
• Maintain data integrity and identify opportunities to improve reporting efficiency and system utilization.

Strategic Initiatives:
• Support the RPO partnership through candidate lead data development, data validation, and reporting.
• Partner with recruiting teams to identify priority markets and improve sourcing data and pipeline visibility.
• Collaborate with Talent Acquisition leadership on projects and initiatives that improve recruiting effectiveness and operational efficiency.

Vendor Management & Financial Support:
• Support vendor relationships, contract administration, and recruiting technology partnerships.
• Oversee the coordination of vendor billing, invoice processing, payment tracking, and expense reconciliation.
• Partner with Finance and Talent Acquisition leadership on budget tracking, forecasting, and expense reporting.
• Identify opportunities to improve cost efficiency and vendor effectiveness.

Qualifications (Required)

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience.
• 8+ years of experience in Talent Acquisition, Recruiting Operations, HR Operations, or a related field, including 3+ years of people management experience.
• Demonstrated ability to lead teams, develop employees, and manage operational performance.
• Experience with recruiting systems, reporting, analytics, and process improvement.
• Strong analytical, organizational, project management, and problem-solving skills.
• Experience supporting vendor relationships, budgeting, billing, or financial processes.
• Proficiency in Microsoft Excel and familiarity with reporting tools and recruiting technology.
• Strong communication and collaboration skills, with the ability to work effectively across departments.

Preferred Skills (Nice to Have)

• Experience with Greenhouse, Dayforce, and Power BI or similar reporting tools.
• Experience with candidate lead data management.
• Experience managing teams through supervisors or team leads.
• Experience in a multi-location organization.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources